Ayotte Plumbing Heating and Air Conditioning

We had a AC compressor and blower replaced by Ayotte Plumbing last summer around July and we are still trying to resolve problems with the installation of the new units. At a cost of over $9,000, we didn't expect the problems ahead. At first it started with one of the HVAC professionals that had issues with the initial wiring of the unit from the compressor to the blower and the computer in our house, causing the Heat Pump to turn on when it should have been AC (I was told he no longer worked there shortly after this issue occurred). The electrician they work with is amazing, and he did great work, but it was the HVAC installer that caused the initial issues. At first, they told us our computer was at fault and new baffles needed to be installed. I needed to do my own research to figure out this wasn't the issue at all. After multiple visits to fix the wiring issues, the blower unit was not draining properly and started leaking into our kitchen ceiling. It has resulted in us calling them back almost immediately after each subsequent visit telling them the blower is still leaking. We have a tin ceiling, so it causes the ceiling tiles to rust and stain, but they are taking action to fix this issue. It took about 7 visits total after finally fixing the leaks in November of 2018, but we weren't sure since that was the end of the hot weather. I've talked to Michelle so many times, and she has been amazing while dealing with my frustrations every time I need to call in and let them know there are more leaks or issues. Last week they stopped by to finally finish up some fixes they put in place since the last visit of 2018 and told us they needed to permanently open both zones to prevent any future leaking. This was unfortunate for us, but we are willing to accept compromises at this point to just consider this project done. Unfortunately a new issue came about where both baffles (or 1) are stuck closed. This caused the unit to run continuously for over 6 hours today, since the vents were closed and not cooling down the house. After investigating why the unit was on for so long, I noticed multiple "blow-outs" in the duct-work, which I assume is because of the massive pressure caused by the closed baffles, so now the duct work is leaking air into out of the duct-work where the blower is. I tried to refrain from posting this review and gave them countless opportunities to resolve these issues, but it really has come to the breaking point for us. We just want the installation to be done and not have to worry about it anymore.

Late spring rainy and cold spell meant a little heat was needed to take the chill out in the house. But the pilot was out and would not relight. I replaced the Thermocouple but the pilot still did not light. I'm not a HVAC specialist, so I called the pros. Or so I thought. Ayotte came out same day (Saturday) to help, and stated it was most likely the gas valve, and they would have to order first thing Monday. Late Monday, receive a call to schedule the visit, that already occurred, then they state they need to get the boiler model number. Which the tech already took a picture of and wrote down. By this point, I still won't have heat until Tuesday at least, with a house full of people. I had another specialist come out, who lit the pilot on the first try. His trick? Holding the button down for 45 seconds. Something Ayotte didn't try, and was going to charge for a gas valve, on top of the $250 to mis-diagnose the issue. My boiler could break in January at 0 degrees outside, and I wouldn't call Ayotte.

Great Plumbing work - I've been using Ayotte's since 1997 and they've always done a great job, both for standard day to day plumbing issues and also remodeling work.

Ayotte did an excellent job with setting up a new AC and Furnace. They were on time, professional and quick in completion while making sure to check their work before leaving. Went above expectations (replacement of sub-pump and additional pipe work). Will continue to request their services as I have been recently such as the last cold snap when I had frozen pipes and furnace issues with the igniter. Thanks!

Great customer service, excellent work