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911 Mechanical Heating-Cooling-Plumbing

911 Mechanical Heating-Cooling-Plumbing

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4.2 Google Review
51620 Milano Dr #b, Macomb, Michigan, 48042, United States
(586) 247-7300 www.911mechanical.com
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Mar 12, 2018
Our furnace died on 3/09/18 at the ripe old age of 23 .The first company I called was 911 mechanical told them there’s no heat and the furnace had not been on since about 8pm the following night. I was told that someone would come out between noon -5 . Mike showed up right at noon diagnosed my old furnace gave me the cost for the repair I think he humored me for sentimental reasons.I decided to go with a new furnace but I needed to have it installed ASAP because of how cold it was that day. Mike called his office told them the issue the office called back and said it will be installed that day. The installation team came and 4hrs later on a Friday I had heat .911Mechanical did a phenomenal job everything was coordinated and executed perfectly. Sorry for the long review but having heat that same day meant everything. Thanks for everything

Apr 18, 2018
Had a furnace issue on a Sunday during the winter. After hours rates applied, but that couldn't be avoided. Kel, the technician was very kind and knowledgeable, but didn't have access to the part needed. She was able to get the furnace temporarily working for the remainder of the day. They came out again on Monday and fixed the problem in 15 minutes. Will be contacting 911 Mechanical again for routine tuneups and checks.

Mar 23, 2018
I would definitely recommend 911 mechanical for your heating and cooling needs! Our tech was awesome! Kel was very thorough, professional, polite and even made it a point to give our dog some attention!

Jan 4, 2018
Absolutely HORRIBLE company! I canceled my service with another provider because I thought 911 Mechanical had a better offer. They cancelled my appointment because my issue was not as severe as others. (Meaning not as profitable) For about a week my furnace has not been keeping up with the cold so I scheduled for a tune up and inspection to see if the tune up would actually fix the problem and the inspection to see if there are other issues. After getting angry for being told it was my fault because I did not get back to them yesterday ( Because I work till 4:30 pm and don't get home till after 5:00) I called back but they were closed. When I asked to speak to the owner who the girls said was the person who made this call he was " unavailable". So now my children will remain cold until the company I cancelled with can come back out. Thank you 911 Mechanical for showing the world how to NOT operate a company.

Sep 22, 2017
I called a couple different contractors to get a quote for a furnace and air conditioner replacement and they came in at the best price. So I Purchased a Carrier brand from them because that's what I had before and it lasted about 27 years. On the day of installation the guys came out and were friendly and professional, they introduced themselves and shook my hand before they got started. They were also very clean, they laid down blankets throughout the whole walk path and down through the basement to ensure the floors didn't get dirty. As they worked I watched over their shoulders and they were nice enough to explain to me what they were doing so I got a free education out of the whole process as well. Furnace and AC are running just fine. Nice job guys i'll be sure to recommend them to others who need their services.

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