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Terry Overacker Plumbing, Inc.

Terry Overacker Plumbing, Inc.

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3.3 Google Review
502 E Main St, Anoka, Minnesota, 55303, United States
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Nov 9, 2018
I called them to get an estimate on some misc plumbing needs. They were very nice on the phone, and Terry himself was pleasant to talk to. They said they will do an estimate and if I do not do the work it would be $88 which is very reasonable. The reason for this rating was the plumber who came out could be described as a "good ol' boy". Meaning he is stuck in the 1950's in his way of communicating. He was very dismissive and glossed over details because my husband and I "are not plumbers". He even said "and blah blah blah" when going over the scope of work! As someone in the trades who puts together estimates, I considered his demeanor outdated and borderline insulting. He had a young trainee with him and I hope that the trainee can use this a learning experience how not to treat people.

May 22, 2018
We have known the Overacker's for many years and appreciate their high integrity and excellent work. I would recommend them without hesitation to anyone looking for a quality plumber.

Jul 10, 2017
I have used this service three times. The son, Terry Overacker Jr., replaced a garbage disposal unit for a fair price and his work was excellent. I would hire him any time- its his Dad who is the rip-off artist! Next time I called, I got Terry Overacker Sr., who charged way too much (I forget for what...) The third time, last week, Terry Overacker Sr., charged my widowed mother $365.00 for twenty dollars worth of material and twenty minutes of his time. I had no idea what he was doing as I have no plumbing experience but it turned out he put in a "ball joint" or a turn off valve. I told him, if he charged my Mother that - I would pay him (because I had agreed to- even though I had no idea what he was doing...)but would never use his service again as it was literally less than twenty minutes of his time and $20.00 dollars worth of material! I confronted him about the cost and he told me I was paying for his "EXPERTISE." I told him that I'd rather pay someone a lot less for less expertise... He took advantage of the fact we were ladies and had no experience with plumbing! My Mom has COPD and widowed... He is a shark and I will never call this company again!

May 4, 2017
At approximately 10:00 am on April 11 we discovered a leaking pipe in our family room ceiling. We shut the water off and called Terry Overacker Plumbing. We were told that someone would be at our home on April 12 between 12-3 pm. At 2:30 pm on April 12 , we called the office again as no one had shown up. We were still without water. At approximately 3:00 pm that day, two plumbers showed up. One of the men quickly looked at the leak and the area that I pointed out to them. One of the men called the office and then informed me that the problem would take too much time to repair but could return on Monday April 17, full well knowing that we were without water. The two plumbers left my home and I called another plumbing service, Ross Plumbing. Ross came to my home immediately, fixed the problem for a nominal fee. Very poor customer service on the part of Terry Overacker Plumbing. Will never call them again!

Apr 10, 2017
We first tried a different plumbing company that dug into the wall, and temporarily fixed our problem. They recommended the solution of bigger PVC pipes. This sounded odd to us, and when the problem occurred again, I decided that we should call Terry Overacker plumbing, as I had used him in other areas before. Terry was able to come out and accurately assess our situation, and fix it with no problem (and not get into the wall)! This was a great relief for us and he offered up additional solutions that would make our situation even better. Terry is a solid value and I highly recommend his company/services. Fields family

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