This review is for MN plumbing and Home Services (White trucks say MN Plumbing and Appliance). If rating only the guys on being nice we'd give a couple more stars... BUT, we paid for installation and pickup up of our old washer and gas dryer in the Mpls/Richfield area today 7/20/19, waited a long time for the installation and delivery date to arrive and really felt they were trying to avoid doing any work under the guise of permit issues in the city. I think Jake/Blake? might have been one of their names. I would think for something as easy as a dryer install they'd be prepared for any little issues that come up (everything already installed but the vent went in the basement rafters a bit before venting outside through the existing vent)... again, friendly but geesh they couldn't even take away our old appliances which was part of the paid job, explaining it was something to do with the permit issue yet we were told to call BestBuy when everything was disconnected and they'd come back to pick them up (what? We also already disconnected the water lines)... so we already paid for the appliances so they could only drop them in the garage since they weren't doing the job. No explanation of when their "seniors" could look at the job to get it done right, just a mention of extra costs for this that and the other, and we were stuck being told to call Best Buy to reschedule! Like ok, call and try explaining to the cashier "Your contractor you hired said they'd need their manager to review the vent and therefore we need to reschedule the installation AND the pickup of the old appliances all over again, please make sure the senior comes out!"... wth? I understand permit issues but man this seemed ridiculous and like a total avoidance of helping with ANYTHING. I won't be using this company again and this reflects poorly in Best Buy too. This company also advertises 24 hour 7 days a week but I called the 952 # three times today and got no answer... the new appliances weighed a ton and we managed to barely get them downstairs to see if we could do it ourselves. Now need a pickup of the old ones. Really disappointed with this experience to say the least.
