we had Hero, then uptown, install our AC which was one of the best household project experiences I can think of. Professional, amazing, did what they said they were going to do. That was a few years ago. Then recently we had them come fix our shower. The plumbing side of the business has ruined the once high esteem I had for this company. A part for our shower was installed incorrectly(according to the 3rd Hero plumber to take a crack at the issue). Since then I have had 3 no show appointments(6hours of waiting), no communications due to manager being in "meetings". I have emailed and called and can only get the promised call back. I don't know if things changed internally when they switched from UPTOWN to HERO but they are not living up to the company name and promise. We even signed up for the homeowners membership deal. what a waste of money that is turning out to be. Remember most people only post negative reviews which this is but they were awesome installing and prepping for our AC...Cant believe this is the same company
