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KK HEATING @ PLUMBING

KK HEATING @ PLUMBING

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1.9 Google Review
6000 Lone Oak Rd, Rockford, Minnesota, 55373, United States
(763) 477-5505
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Dec 20, 2017
This plumbing operation is a total sham. They work through our HSA and are very unreliable. The only positive thing I can say is that they came out to our house fairly quickly to diagnose the problem and the man Mike was respectful and friendly, but they never followed up with us at all to actually fix the issue. We called them almost daily and they made no effort to get back to our place to do the repairs (which included being without a kitchen faucet for over a week). When we finally elected to do the cash option with our HSA, they did not complete a full report to include all of the repairs so we could be fully compensated and then they would not respond for clarification to the HSA. On a side note, we also give one star to our HSA Home Warranty. They are not in the business of helping at all, and instead show their true colors by choosing the worst, least reliable, and probably cheapest plumbers they can get away with. The whole thing is a fleecing operation.

Jul 14, 2017
Agree with below- if I could give them a lower rating I would. Do not even think about using this company. They were supposed to come out to look at my basement toilet, which was not working. The guy spent about a minute looking at it, said and I quote “eh, I think it’s going to work for you.” And then spent a subsequent 15+ minutes sitting on my stairs campaigning for K&K to put in a new water softener. I am not exaggerating any of this. I paid a $75 service fee to listen to the guy jockey for a commission on a water softener. By the way, it also took over a half dozen phone calls and 3 weeks to get a copy of my inspection paperwork from K&K. When I finally received it, it references a toilet model number that is not present on ANY toilet in my house. Save yourself the trouble and use BWK. They were wonderful- professional, prompt, and helpful.

Sep 19, 2017
I've had K&K out for several plumbing problems in my home. Every single time they responded right away (all HSA home warranty claims), came out the very next day, and were friendly and professional. They worked around my schedule and my dogs. I highly recommend them.

Mar 13, 2017
If I could give this company a lower rating than 1 star I would. Every interaction with them was unprofessional and disrespectful. They called me and the first thing the man yelled at me was "Who is this?" I said excuse me and he said, "Oh I guess I should start with who I am". Then they lied to the warranty company and said they came to my house at the scheduled time but never showed up. They did eventually come out to fix it and didn't. I then paid out of my own pocket to go outside of the warranty company to fix the problem on my own.

Jul 21, 2017
Today is 5/31/17...the damage you see to my yard was done on 2/28/17 by KK Heating & Plumbing...they were sent to my home by HSA for a plumbing repair. In leaving my property the KK employee decided to back down my driveway rather than turn around by the house and the result is the damage you see. The employee called me from my driveway to say "that he doesn't drive too well ". No kidding!! I sent photo's of the damage to KK and spoke to Eldon who from 2/28/27 until today has been promising to have the damage repaired. Today I contacted HSA ( spoke with Customer Service Rep Chris ) who called Eldon w/KK. Eldon told Chris that KK is too busy this week and would come out next week. I would seriously think twice before doing business with AHS and would definitely NEVER do business with KK Plumbing and Heating. By the way they did not repair the problem they came to my home for...they charged me $75 and tore up my yard. VERY UNHAPPY WITH BOTH COMPANIES. HSA for choosing such a poor company to represent them in Minnesota and KK for not completing the repair and for not being professional enough to follow through on your promise to repair the yard. Its now been over 3 months. Shame......UPDATE....its now 7/21/17 still nothing done after numerous emails sent to KK with no response. The damage to the yard has caused erosion next to our driveway causing additional damage. One more attempt to get KK to repair - if nothing - then we will be involving the legal system. Think twice before you trust a Service Company like AHS to send a company you know nothing about to do repairs on one of your biggest investments - YOUR HOME. AHS does nothing to resolve and KK...well if you've read the above you see that they are very unprofessional...its 7/21/17 - the damage was done on 2/28/17. I'll keep updating.

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