Cities1Plumbing, Heating & Air conditioning

Cities 1 Plumbing always comes in clutch. They are there for you at the drop of a dime. Even when they are backed up, if it is an emergency they make it happen. Cities 1 is like having a handy father in law to save your butt when you are in a pinch. Definitely the top plumber in Minneapolis/St. Paul. You can look around and try and find a better plumber in the Twin cities... But you won't.

I requested a boiler tune up, got a phone quote for 1 hour labor and a trip charge...total of about $210 or close. The tech came and went while I was not present at the home...later... I got a $521.00 bill. $300 of service that I did not approve or request. I emailed the office about how I could get billed for service that I did not approve, and got no response. A simple phone call after the initial assessment would have been quite easy, professional, and the total amount acceptable. Use someone else.

Have had Tony out to my place three times and have been more than pleased. He definitely went above and beyond. Awesome customer service.

I had a chimney guy rebuilding my chimney and we discovered my hot water heater in the basement was not connected properly to the duct going up the chimney. I needed it fixed that day. Most shops I called said it would be weeks before they would be able to come, but Cities1 said they could get a guy out the next day. A little while later I received a call from them informing me Tyler would be over in an hour. He fixed my duct problem in a hour, even though he had to bust out some of my chimney to get at the ducts properly. They really responded to my dilemma and came through. Can't thank them enough!

Hi there, giving them 2 stars as the tech that came out very nice and polite and the company did respond pretty quickly to my dispute. Was hearing some strange sounds from my boiler so asked neighbors who to contact that was affordable/trustworthy. Was referred to Forrest heating. Called number for them and was surprised that they had answered as Cities1. They explained the had purchased Forrest Heating and he was now working for them. Set an appointment to have it looked at the next week. Rep came out and was nice and respectful and had me crank up my heat to see what happened in less than ten min he let me know the unit was heating too high so the High Limit Temp sensor/modual was bad and would run out to the truck to call hiss boss and check and see how much it would cost to fix. After talking to his boss he came back in and let me know it would be about $700 to fix. I asked for a breakdown of the cost and he said he would have his boss call back to give me a breakdown. He also warned me that his boss would likely try to sell me a new boiler given mine was a bit old. Given the cost I said I would have to get another opinion before making a decision. Called another group and explained the condition, part needed and the cost which was met with a laugh. I will admit we didn't discuss the specific product number but I informed him it was a Bryant unit from the 1970's and gave home the model and he stated the part itself should be no more than $100-150 and takes 10 min to install. He then asked if I had turned the temp up on the sensor and turned it back down as it can be common for them to stick? I tried it per his instructions and now everything is working fine again, no $700 fix. Fast forward a month later a bill shows up in the mail (which I fully expected) for $205 for the 15 min visit (which I did not expect) Emailed the company given the cost and being less than satisfied with the $700 quote for a sticky switch and the trying to sell me a new boiler for a minor issue and to their credit the owner got back to me right away. Politely tried explaining to me that $205 is the minimum charge for a house call and that their rates are competitive and even for small jobs they have to bill for more time to make it worth their while. We ended our conversation at that. In conclusion, I'm giving them 2 stars as they came out on time and were responsive to my dispute, but I would not recommend them based on their trip costs, parts cost, calculation of time billed for and in my opinion an emphasis on getting you to do the most expensive things not trying and explaining other alternatives.