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Neighborhood Plumbing Heating & AC

Neighborhood Plumbing Heating & AC

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1.0 Google Review
Cambridge, Minnesota, 55008, United States
(763) 689-5433 www.4neighborhood.com
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Oct 3, 2017
Had them install a heat pump with a 2 year parts and labor warranty, and a 3 year parts only warranty. After 6 months we started having problems with the unit. setting error messages that they couldn't find a solution for. they came out 3 times and said - "I don't know" . then the next year - still under warranty - the unit started shooting ice out of it into the living room like an ice maker on a freezer. they sent some one out. charged me a $99 "service call" and told me to would cost me $450-$800 to recharge it because it was low and to call him when we decided what we wanted to do. I called the headquarters and informed them again that it is still under the 2 year warranty. they sent out the original guy who had installed it and he was great. completely honest and told me he had forgot to come back after the original install and leak test to fully charge the system. he charged it up and didnt charge us anything. i called the office and told them i would like my $99 "service charge" refunded. the same person who answers the phone stated they always charge $99 for any service call even if it is under warranty. i wasn't charged that for 4 other visits, and it was the installers fault for not performing a complete charge after install. I have tried to resolve this 3 times with getting the run around with the office personnel stating they "will talk with management" with no call back. the unit works great now. no complaints about that.poor customer satisfaction.

Mar 7, 2017
I was told i needed a new furnace and that my 12 year old furnace was not safe to run. it was tripping the overload switch.I asked if he had checked the fan motor to see if it was dirty. his response was it would be 4 hrs and $ 600.00 to clean the motor. I paid the man for his service charge and hired another company to look at the furnace. it was the motor that was not running on the run wingdings it ended up being the coil. i saved $ 3,200.00 by getting a second opinion. just as bad as the doctor field.

INDUSTRY BLOGS

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