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Comfort By Design

Comfort By Design

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4.6 Google Review
240 N Broadway St, Ellsworth, Wisconsin, 54011, United States
(715) 273-3658 www.comfortbydesign.net
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Google Reviews

Refresh Reviews 4.6


Feb 19, 2018
Great first time experience!! Justin was our technician. Our fireplaces look like they are brand new! Justin installed a fan in our lower-level fireplace, perfect job. I couldn’t be happier! The price was very reasonable. I highly recommend Justin and comfort by design. They are also cooling and heating experts if you need furnace or air conditioning work done.

Mar 15, 2018
Bill was quick and efficient getting a heating element and new blower fan installed. Parts came much quicker than anticipated and labor costs were lower than expected. This company really takes care of their customers.

Feb 27, 2018
Justin from Comfort by Design was on time, very professional, and explained everything he did. He cleaned up afterward, replacing furniture, and items removed for the cleaning. I appreciated the fact that safety items, including pilot lights, thermal couples, and gas pressure were all inspected. I would certainly recommend Justin, and Comfort by Design!

Mar 29, 2018
They will not fix their work, especially when they cause an issue of damage by their installation of a furnace. Caused more damage than help. Also install the cheapest furnaces available that is in part to a county program. Had mechanical failures multiple with in the first 2 years and heating seasons. Had to diagnose and fix myself cause of also not being able to trust them in my home or to touch the equipment after the dispute of more than 3 years from day one of them causing damage to my AC coil and an poorly done drab they installed that causes water damage and leaks. NONE OF WHAT EXISTED in the last 15 years of owning the home. Also have talked to others that have very similar experience of them not backing up or fixing there work or equipment. They do not install or provide comfort, ....by their design they provide discomfort !! At your expense

Jan 17, 2018
I’m only giving this company two stars because the fireplace was installed beautifully and the work was done quickly...after that, it was a nightmare working with these guys. The fireplace needed a new part. It all started going wrong when they didn’t call me to tell me the part had arrived. I had to call the warehouse and talk to Nancy, who is the WORST! I must’ve interrupted her smoke break or something because she could not be less interested in helping me. I don’t expect customer service people to go out of their way to be super nice, but she was downright rude and hostile. Sure hope she’s close to retirement. After that, it still took 3 more phone calls to get it scheduled. They never called me back to schedule it....I just had to keep calling until the person I was trying to reach was available. All in all, great fireplace, horrible experience and not worth the stress.

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Opening Hours

Mon:7:30 am - 4:30 pm
Tue:7:30 am - 4:30 pm Today
Wed:7:30 am - 4:30 pm
Thu:7:30 am - 4:30 pm
Fri:7:30 am - 4:30 pm

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