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Charles Jones Plumbing Heating

Charles Jones Plumbing Heating

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3.4 Google Review
418 N Bierdeman Rd, Pearl, Mississippi, 39208, United States
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Refresh Reviews 3.4


Jan 19, 2018
I've used them twice in the past, one time on an emergency weekend call. They came right out, and saved the day! It's hard to find a company that comes out on the weekends AND works on mobile home plumbing, but they got it taken care of quickly, efficiently, AND affordably - even for a weekend! I will only use them going forward, and I refer them out anytime someone needs a plumber. Thanks, Charles Jones Plumbing!

Feb 27, 2017
Step 1...call for service. Step 2...be told someone will come out the next day. Step 3...when they don't show, call them back and they will tell you tomorrow. Rinse and repeat step 3 for another day. Step 4...when they finally show up they are so good that they don't even have to enter your home to diagnose the problem. Step 5....set up a time for the repair to take place and wait for them to actually show up to do the job 10 days later. Step 6....pay them right away as they would expect. Step 7...call them the next day to tell them the issue isn't fixed. Be told see you tomorrow and repeat step 3 several times until finally you get frustrated and you let them know you're not happy with the service and you will get cursed out for free from their techs for having the nerve to complain. Step 8...call the company owner. Explain to them what the problem is and how you've been treated and you will get an apology and told they will be back out the next day. Step 9...repeat step 3 Step 10..when they come out this time(almost a month after the initial call) they will actually come inside to evaluate and diagnose the problem and then tell you they will be back the next day with the parts. Step 11..after replacing the parts they will just charge your credit card they now have on file to ensure prompt payment. Step 12...call them a few days later to tell them the problem still exists and be told they will be out the next day. Step 13...repeat step 3 Step 14...call a different plumber. Step 15...call the BBB and advise everyone you know to avoid this company.

Nov 14, 2016
I have used Jones Plumbing several times for routine checks and repairs on my Heat and A/C. All times have been handled professionally, quickly, and always fair on price.

Aug 3, 2015
I don't know how they got so many good reviews on Yellow Pages but when they came to look at my A/C unit they didn't fix anything and still charged me $200+. Also make sure you have an idea of what needs and doesn't need to be replaced because they will try to sell you as much of their stuff as possible. They did come out the same day I called them though which is why this isn't a 1 star review.

Aug 6, 2016
Have used Mr Jones numerous times and they have always been very professional. I can always count on them to come out the same day and get the job done.

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