Mazzer Plumbing & Heating Co

I would not recommend this company to my worst enemy. A sewer pipe that is shared by two properties broke underneath my porch. My water company sent out Mazzer. The first kid attempted to snake it. Obviously that wasn’t going to work. I also needed to help him haul the snake down to my basement. I was being nice in hopes of getting this done ASAP. He said he would need to send a camera down but didn’t have one on the truck. He said I would get a call from the company. I didn’t. So I called them a little before 5pm. I was advised that the owner needs to approve something and they’ll send someone out on Monday (4 days from that time). I stressed that this is an emergency. My house smelled like pure raw sewage, my wife was getting sick, two families occupied, etc. I was informed someone will be out the following day. The next day they showed up. The one guy was nice but the guy who took the lead was extremely rude. Just cutting me off and not explaining anything. He said he would not run the camera down but he would come back to install a clean out two feet from my current clean out. I was confused. I told him the pipe is broken. (I pulled out a six inch clay piece of pipe) I asked him if he will replace the broken pipe when they dig it up. He said yes. He said I would hear back from his boss within an hour. Three hours go by and I called for an update. The receptionist said the boss needs to review it again. He will review it on Monday. Now I started to get aggravated. Again I stress the urgency of the situation. She said I would here back from the boss by the end of the day. I didn’t. I tried to call on Saturday but it goes right to voicemail that they’re not open until Monday. I call the water company to ask what to do. They reached out to the company who said that they haven’t been able to get a hold of the owner to speak about my issue but they will send someone out Monday to assess the situation. Monday comes by and we receive a call that they have to review it AGAIN and that they will be installing the clean out on Wednesday. Tuesday afternoon my wife receives a call from the water company that Mazzer won’t work on anything until any contaminated soil or water was removed from the area. THATS YOUR JOB!! Frustrated and furious the insurance company agreed that they are not capable of doing this job and they assigned us a new contractor. So now I’m out $50 and wasted a week just to start over with someone who is competent enough to do the job. They should be ashamed of themselves.

This company is the worst to deal with. Had two appointments to flush out a boiler system. All they did was take water out of the sight glass and refilled. I had some black fluid mixed with the water in one of my sight glasses, I assumed they’d put some chemical into it to fix the problem, come to find out I have no idea if they even did just that. Plus on top of everything they worked for about 15 mins maybe less, and charged about $180 per boiler. I wouldn’t recommend them to my worst enemy. Please save yourself a lot of money and choose anyone else. When asked to check some radiators and a thermostat that wasn’t working to diagnose the issue, the man said “that’s not my job.” How inconsiderate and rude. Maybe we would’ve paid you for that too if you actually did your job and diagnosed the issue.

WOW what a great experience. I think I have a new plumber. They came within the time range, they gave me a price for doing the job and they completed the job. I called another plumber for this same job and he quoted me 4 times more then what Mazzer charged. Some companies are just out to rip you off but NOT Mazzer honest, fair, nice, they explained what needed to be fixed gave me a price and completed the job. I would highly recommend Jason Mazzer Plumbing and Heating. Dan was my service person, Dan he is the man, thanks sorry not sure what the other person's name was but he was equally knowledgeable.