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Joseph Giannone Plumbing Heating & Air Conditioning

Joseph Giannone Plumbing Heating & Air Conditioning

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4.8 Google Review
1641 Delmar Dr, Folcroft, Pennsylvania, 19032, United States
(215) 278-9692 www.calljg.com
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Google Reviews

Refresh Reviews 4.8


Apr 8, 2018
On a Friday, I called and got same day service, closer to the top of the 4 hour window, with a text 30 min or so in advance letting me know the technician was on his way. The text also included a profile of the technician, Joe. He was very courteous, thorough and efficient. Overall, this company provided great customer service.

Apr 14, 2018
This is NOT the Joseph Giannone Plumbing and Heating located in Philadelphia, it is a company located in Folcroft PA that is being sued for using their name and logo. My partner and I are two older women, and we called this company when we needed to replace our heating system. The heating system that they installed was from expired inventory, and when we had a problem, it took months to get the needed part. We found out that this was a system that they were no longer planning on using for this reason, and apparently they needed to unload their inventory. We had numerous problems with it and had to call them out many times to fix it. We had a service contract with them, and since we had so many problems they cancelled the contract and said to stop calling. I looked into small claims court, but did not pursue since even ii is judged in your favor, the order can't be enforced unless you are willing to hire a lawyer. This was a terrible experience, and I feel that we were cheated out of $14,000.00 (what they charged) with little recourse.

Apr 21, 2018
It is the worst Company ever, they came to fix my bathroom not long ago and failed. They send their guy to fix it again and failed at the same time they were supposed to fix my drain pipe, but I gave the job of my drain pipe to another plumber. That plumber did a great job. This company sent their guy to redo the job he failed at the first place and when their guy saw the picture of my drain pipe job done by the other plumber, on his way back he broke the pipe behind my bathroom pipe. Don't get fooled think twice before you hire this company for anything related to your house.

Mar 16, 2018
I needed an estimate on replacing a broken heater, along with a written diagnostic on what exactly was wrong with it. I was told that wasn't an issue, as long as I pay $89 for the visit. They showed up some time later, told me the heater was broken (I clearly already knew that) and gave me a ridiculously expensive estimate for replacing it. When I asked about the diagnostic in writing they said they don't write anything down. After going back and forth with what I was promised over the phone and what I was actually getting I managed to get them write the diagnostic. I was ready to pay the $89 when they told me I wasn't getting any receipts from them either. I thought that was outrageous, so I asked them to leave. They called the office and it turned out there was a way for them to email me my receipt. I paid​. The nightmare was over until they started sending us junk mail. I spent 30 minutes on the phone waiting for them to pick up just to be told that they can't help me with taking me off their mailing list. I would not recommend them to anyone and regret using their services to begin with.

Dec 26, 2017
My service provider, Ryan, was professional, skillful, patient, and kind. He was also super sweet to my dog! He was helpful and making sure I understood the suggestions he was making, and willing to answer my questions and help me arrive at what I think is a good decision about how to move forward. He also was able to come back this very same day with the extra part he needed. It was a very good experience. I highly recommend this company to everyone.

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Opening Hours

Mon:7 am - 10 pm
Tue:7 am - 10 pm
Wed:7 am - 10 pm
Thu:7 am - 10 pm
Fri:7 am - 10 pm Open Today
Sat:8 am - 5 pm

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