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Charles Heating, Air Conditioning, Plumbing & Electrical

Charles Heating, Air Conditioning, Plumbing & Electrical

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5.0 1 review
914 Old Liverpool Rd, Liverpool, New York, 13088, United States
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Aug 8, 2022

Home owner

My experience began with a call from the office saying the repairman would be arriving as promised. That followed with a text showing a picture of Brandon.Upon entering my home , Brandon was courteous and listened to the reason for the call. He explained everything he was doing,advising me on how to handle issues that Could occur. A credit to your company and definitely enjoys his job.

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Feb 20, 2018
My overall experience was simply outstanding. We woke up on a Saturday morning with no heat from a 31 year old furnace. Within one hour of calling we received a call from Dan Duffy (sales) and he came over to show us our options. The earliest we could get an install was the following Monday. Dan also brought us two brand new space heaters to get us through the weekend. Way above and beyond to keep us warm. Our new furnace was installed and operating by 4pm Monday afternoon. Rick and Josh performed the work to perfection. They did not leave until they explained the operation of the new furnace and answered the many questions I had. It was a pleasure to have them as they were just first class. I will also add that I dealt on different occasions with four of the office personnel who were extremely courteous and friendly to me. I have to say this is one fantastic company.

Feb 22, 2018
Our furnace circulation fan wasn't operating. Henry from Charles Heating arrived on short notice and diagnosed the problem. The fan relay had failed. Since this furnace was a generic unit from another supplier, he didn't know if he could find a replacement. Henry was able to make a temporary fix to keep us in heat. We discussed the overall condition of the furnace and decided it was worth repairing for now. I've ordered a part online and will install it when it gets here. I have many years of experience with electrical controls, so it will not be difficult for me. DON'T ATTEMPT THIS YOURSELF unless you have the proper training and experience!

Mar 23, 2018
Our furnace was making a loud noise. I called about 8pm and got their answering service. They said they'd get the tech on call to get back to me. Rick called back quickly and said he's be here in about 30 minutes. He arrived on time and made quick work of diagnosing and then fixing the problem by replacing the bad part. I was quoted the price before he installed the part. By 9:30pm it was all done. This company has done great work for us for years.

Dec 3, 2017
I would highly recommend Charles Heating, Air Conditioning, Plumbing & Electrical! The service is always prompt, efficient and timely! Mike and Zach were so informative and extremely helpful when they estimated the jobs for me. Each took time with me so I fully understood what options I had and how my heating system worked. Yesterday, Brian, John, Todd and Dan R worked together as a well run team replacing a furnace. The job was completed promptly and very neatly! They each paid attention to every detail from cleanliness, efficiency and thoroughness! They even were aware of the pet cat, and tried to keep it contained in the house! Yesterday was my third experience with this company, and each experience allows me to highly recommend Charles Heating to friends and family.

Apr 9, 2018
I had Don come over to replace a kitchen faucet for me. He was very polite and careful to be certain to leave the house as he found it. He came right in and took care of the job. He was a true professional that represents the company well. I will be using this company for any issues from here on out and will request Don, in particular, when it comes to any plumbing issues that may arise in the future. It’s nice to see great work ethic and customer service.

INDUSTRY BLOGS

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