M & M Plumbing & Heating

Mike has done two jobs for us in the past year. One was because our laundry hookup was leaking and caused a whole bunch of mold damage. He made the fix promptly. On Friday while I was away for work during Winter, our heating went out and my wife came home to a cold house right before we were to leave for our honeymoon. Mike came at 10:30pm to assess and got the heating up and going by noon the next morning. Nice, personable, reasonable.

I called M & M Plumbing because my sink that is connected to my washer machine was over-flowing. Mike came to my house at 8am and was there for about 20 minutes. He diagnosed the problem to be an old cast iron pipe that needed to be replaced with a wider 2” PVC pipe. He said he didn’t have the material with him and would be back later that afternoon. He returned at 12pm and by 2pm he was done with job. He stayed another 20 minutes to take a look at a toilet I asked him to check out. Mike said he didn’t have his invoice book with him and quickly added up the cost of the job in his head. He charged me $569.00, for which I paid immediately with a check. I asked that he put the bill in the mail or drop it off. I also asked that he please come back to take the old cast iron pipe (said he didn’t have room in his van). He said he would at some point. After to speaking to friends and family regarding Mike’s charges, I called him the next to ask that he send the itemized invoice right away as the bill seemed awfully high, especially since he admitted to me that the cost for materials was only $40.00. He said he would itemize the costs and call me back. He left me a message about an hour later, stating he mistakenly over-charged me $100.00 and would put the invoice and the check in the mail. I received the invoice and $100.00 a couple of days later. Mike charged me $112.00 for a service call, which is fine but what is not fine is that he charged me for 4.78 hours when he was only at my house for 2.25 hours. Clearly, he backed into the number of hours to make up for the amount he charged me on the fly a week earlier. Invoice is attached. I let it go though, until the laundry over-flowed again. Five days later I did laundry again for the first time since Mike installed the new PVC pipe. My laundry over-flowed. I called Mike to explain that the same issue was happening and that the removing and replacing the pipe did not fix it, he told me to call Drain Brain. He told me that he couldn’t help me and that the work he did wasn’t a guaranteed that the sink wouldn’t over-flow again. I asked him why he didn’t tell me this before he did the work and he proceeded to berate me saying “I didn’t understand plumbing and he didn’t need customers like me.” He then hung up on me. Needless to say, I contacted Drain Brain and they snaked my drain pipe. The guys with Drain Brain told me what I already knew by that point; I did not need a new pipe, it was just clogged, and Mike from M&M did work that didn’t need to be done. They looked at the bill and agreed that he gouged me for the work he needlessly did. I should’ve known when he kept telling me I didn’t need to be there later that day for him to do the work (told me I could leave a key under the mat) and when he asked if I had a husband. This guy is bad news. He may be fine if he’s dealing with a man that he can’t bully but if you’re a woman, take my word for it, do not call this guy. I have contacted the Better Business Bureau and have let my friends and family know to let everyone they know to stay away from M&M.

I had a natural gas emergency and Mike come out right away and got it all sorted out that day. He was a live saver.

I hired Mike and his son Mike to put in a bathroom and kitchen in a barn conversion project at my farm. Mike is prompt, courteous, returns calls, shows up on time, and got the job done when I needed it to be done. Definitely recommend. Thank you Mike!

I am new to town and needed a plumber. I was referred to Mike Mahool at M&M. He was prompt, professional and courteous- great guy to do business with!