They were nice and swapped out a broken faucet. They were at my home for about an hour. Cost $640 and that was haggled down from $700 because they inaccurately quoted me before the work. When I asked why the installation was so high, over $300, they said otherwise they would not make any money. There was no breakdown of where this price came from it seemed to just come out of thin air. Clearly a case of a successful business now charging a ridiculous price because their heads are stuck up their ass. I think it is more that they want to make as much money as possible. Found the same faucet for much less elsewhere. I bet they mark up their cost 300% as they stock their truck with the most popular model. They gave me a sales pitch about an extended warranty for three years but the invoice I received, which by the way did not have any description of the work they did or the faucet I purchased nor did it include my name or address - only the price tag, says all work is guaranteed for one year. I called to ask about it and they said oh that was the old policy now three years is the new policy. Well if you are going to use that as a sales pitch, can you at least spend a dime to update your invoice to back it up? No matter what the policy is it should not be inaccurately in writing and for that price, I should have a decent invoice of what I purchased. I am a stupid housewife who went with the first company I called because they were local and came early but I should've have had some patience, done my homework and shopped for a faucet that I actually like because the one I purchased from Kens is nothing special at all. Especially for the price I paid I could've gotten something really nice that I love and I could've found a plumber who would charge a fair price for installation. Also when my husband heard the price tag, his jaw dropped on the floor. Just saying. If I had it to do over I surely would.
