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Gold Star Service

Gold Star Service

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4.3 Google Review
115 Engineers Dr, Hicksville, New York, 11801, United States
(516) 409-8555 www.goldstar-plumbing.com
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Refresh Reviews 4.3


Apr 23, 2018
Blew out the pipe in my crawl space. Call Gold Star after reading their reviews. Made an appointment and they kept me informed throughout the process. I was at work so they politely worked with my wife and kept her informed. They arrived on time and inspected the pipe and he gave us 3 options. I was given a price but told them that It was very expensive and he was able to knock of $50. I still thought it was expensive but chose to go with the basic option and replace the section of pipe that exploded. FYI: it was a simple repair of a pipe that was accessible in the crawl space. It was fixed in about 1 hr. He sent me pictures of before and after and the the Job was finished professionally. Although I still believe they were a little over priced they did a professional job. He cleaned up and left my house the way he found it clean. I rate them 4.5 stars only because of cost everything else about Gold Star was top notch I would call them back they seemed to do good work and I believe in doing it right once instead of doing it twice.

Apr 12, 2018
Glad I called these guys in my time of crises! Professionalism at its best! From the office staff, to the plumbers/technicians to the technology they use to communicate with their customers. Glad I found you guys, thanks so much for all your help! Highly recommended!

Jan 2, 2018
Absolutely poor communication amongst the staff members. I was supposed to be the first appointment today but I missed a confirmation call at 740. I called back at 746, the rep said that he would deliver the message. At 1140 I get a call asking me if I still needed service??? The then representative, Heather-extremely pleasant and patient, said that no notation was made. I asked for the manager to call back, but apparently they’re too good to call back a customer who is extremely distraught. I would give zero stars but because Heather was so patient, two would suffice.

Oct 10, 2017
I had a great experience with Gold Star. I had an unexpected, urgent need on a Saturday and called on short notice - they were able to get someone to my house within two hours! They had given me a four hour window initially and showed up towards the beginning of it (that never happens!). The plumbers that helped me were extremely helpful, explained everything that was wrong and gave me multiple options and price ranges on how I could address them. The main plumber, Jose, even went out to multiple stores to find a part that was needed. Overall, I was very happy with the service and the results. They were careful around the house, cleaned up everything, etc. Really, really good.

Oct 12, 2017
Your Company is the best! No hiccup at any stage - management to the tech! Really like the attitude to attain 100% customer satisfaction! I will recommend you whenever I can !!!!! Professional, quality work and attention to detail. The team was fast, neat and very respectful of special requests. Never mind to come back to get job well done, if required. Can list many.... @ Prospective Customers Expect to pay ~20% more (I am satisfied!) and discuss the entire project regarding what is covered and what-else might be required and not covered. @ Gold Star Please be more ethical. I believe that most of the customer doesn't have enough knowledge regarding what would be required for a complete job. Please disclose in advance what would be covered as part of the job and what will not be covered, but complementary to that particular job. It was oil to gas conversion, in my case. In the day of installation, I was informed that I had to pay for all gas leakages elsewhere in the house (the company is only responsible from the main line to the boiler). I was surprised! I was lucky that there was only leak in the kitchen area and I had to pay $ 265.60 more to fix. Overall, their service is the best and continue to enjoy for all my future plumbing, heating, and cooling need.

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