EH Williams & Sons

We had used EH Williams in the past for issues with our hot water heater, which was dealt with promptly and professionally. So when our 30 year old heat pump system finally showed its age, we called them for service. While the diagnosis was not good (a complete replacement was recommended as opposed to a compressor replacement .....questionable long term performance as well as a major plumbing line replacement due to the freon upgrade which would also be required), the new installation was completed in a day by 2 qualified technicians along with the several followup contacts by Jon W to assure that the system was working to our satisfaction and to provide an upgraded thermostat for easier programming and heating/cooling management. In addition, a thorough check of the whole house air flow was conducted to make sure that the new system was working as advertised. The unit is working great (great test currently with the very low seasonal temperatures) and we are very pleased with the performance of the entire EH Williams team. Thank You!!

We had the good fortune of hearing great things about this company when looking for a new boiler. I contacted them and in no time had a consultation with the owner and not long after that a great quote in hand. We couldn’t of been happier with the work provided from all of the staff. This includes everyone from that first phone call until the completion. They had even noticed an issue with our pluming during the job and offered to take care of it. As if they didn’t do enough I am imbarrased to say that I asked if they wouldn’t mind replacing my kitchen faucet and without a hesitation they agreed and took care of it. Thank you E. H. Williams!

EH Williams did a great job installing our 7-unit minisplit system. They were responsive to all our questions, made sure we always knew what they were doing, and took our suggestions seriously. The work was completed in about a week and a half. When a small problem arose a few days later, they returned to correct it with no issue. Highly recommended!

4/10/2017 – Technician came out to troubleshoot our electric hot water heater for not properly heating the water. I had already replaced the elements and purged the tank – this did not fully help correct the problem. Since we were under a home warranty, we decided to have a professional look at it before replacing both thermostats. Technician could not find any issues and he called back to the office. Since it was somewhat working, I can understand it was hard to diagnose. The decision was made to replace both thermostats. After replacement, the technician did not know that only one thermostat works at a time. After I mentioned it to him, he turned down the one to have the second one kick on. Replacement of the thermostats fixed the heating issue. I didn’t think much of it, at the time, until I had more issues after the next call out. 10/17/2017 – Called EH Williams to let them know our hot water heater was leaking and we were calling the home warranty company to report it. I discussed the procedure for upgrading to a better product with them if the tank would have to be replaced. They were very knowledgeable on the procedure and passed on the information to me. I reported the leak to my home warranty company and asked them to dispatch EH Williams since they already had knowledge of the unit here. EH Williams contacted me back and we once again discussed upgrading, if the unit had to be replaced. I asked if the service technician could begin the estimate to install a tankless propane hot water heater or did another person have to come out. I was told the technician could look at the current unit and discuss the upgrade to begin the estimate. 10/18/2017 The technician responded, and he found the current unit to be leaking from the tank and not repairable, he and I discussed the upgrade to a tankless unit. He took photos and notes then called the office. He reported the current unit was not repairable and passed on we wanted to upgrade. I then paid my $100 deductible and he said the office would submit the report and claim back to the home warranty office. He said the office would call me back later that day or the next morning. 10/19/2017 No call back from EH Williams. I contacted them around 11:30 AM for an update. I was rudely told the service manager must still review the claim before it can be submitted to my home warranty office. I asked when would that happen and was told hopefully later that day. Something about this call made me realize EH Williams was not the company I would want to install a replacement unit let alone an expensive upgrade. I then began calling other companies for estimates to have the unit upgraded. I did receive a call, later that day, from the home warranty company stating they received the report that our hot water heater needed replacement and they received the quote for the replacement. The report, from EH Williams, even stated we were interested in a cash out to have the unit upgraded. I never received a call from EH Williams. 11/1/2017 I have had two other companies respond and provide quotes for an upgrade and waiting on the third quote, from another company. Still no call back from EH Williams. Out of curiosity, I called EH Williams and asked for my quote for the replacement of the current unit. I was told they already provided it to my home warranty company. I informed them there were items listed, the home warranty would not cover, and I would have to pay for and was just curious about those items. I said I would contact the home warranty company for a copy of the quote. I then asked about the estimate for the upgrade, they recall I had mentioned it however I never called them back to request one. Of course, I informed them I was no longer interested.

We have used EH Williams and Sons for almost a decade for many services, repairs, and upgrades needed in our home. Most recently we returned to them to replace our furnace, air conditioner, and thermostat. Comparing the two companies that provided us with estimates made it clear that EH Williams and Sons stood far above the competition in knowledge, competency, and their ability to willingly share the best decisions for our home with us as we made our choice. During installation we were impressed with the professionalism and friendliness of the entire team. Their experience in the field allowed them to streamline the installation and save time when possible allowing them to go above and beyond to leave the changes looking better than before. They returned to explain the new equipment and checked in after to ensure that we were satisfied and confident with running it ourselves. I can't recommend this company enough after years of repeated professional service at a reasonable price.