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Hess Well Pumps & Plumbing

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4.6 Google Review

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PA-309, Quakertown, Pennsylvania, 18951, United States

(215) 536-6901

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Refresh Reviews 4.6

Christina McAdoo

Jun 30, 2018

Terrific-terrific Best Contractor to ever set foot in my home, from start to finish, my phone call was answered by Skip, he explained their procedure thoroughly. The mechanic's showed up clean, polite, and knowledgeable. The job was completed, clean, expertly, and reasonably at a fair price. Read all their reviews this company is too good to miss. Plus they saved the day, weekend before THE 4th of July. My water is fully restored. Thanks again to all of the staff at HESS WELL PUMP SERVICE! I will refer you to everyone I know!

LINDA DONOVAN

Aug 19, 2018

Very painful experience with this business, they replaced our pump 2 1/2 years ago, were here within 24 hours iand fixed our well which was wonderful! Last week our water had no pressure and my husband checked and saw that the pump was never shutting off, he shut it off to prevent burning it out, not to mention our electric bill that was very high which we now realize was because .the pump never stopped running! We called this company last Saturday and got an answering service who said they would relay the message. We called back many times that day to try and get someone to call us back because we had to shut the pump on and off to flush toilets etc. Saturday evening Skip finally called back and said someone would reach out to us on Sunday! well no phone call on Sunday! Monday my husband called again and finally got Skip to answer the phone, he claimed that I called the answering service and said that I would not pay a penny over the warranty for the well to have it repaird. This was a total lie, I was not even aware of a warranty!!! Then he told my husband that I guess we know who runs your house!!! The lie now took a new ugly turn when he said that remark!!! We make decisions in our home together!!!! I tried to call Skip back to find out if he had confused me with someone else but he would not return our call. We had to call another pump company to fix the pump, the problem was inferior parts used 2 1/2 years ago by Hess plumbing and well pump!!! I guess this company will put in new pumps but refuse to come back when there is a problem. We will never ever deal with this company again, their lies and rudeness was inexcusable!!!!!!

Allyson Hay

Jun 7, 2018

Woke up to no water. I called at 7:30AM and they came and fixed my pump by 11AM. I recommended Hess to my Aunt to fix her well issue. She called and Skip was very rude and inconsiderate when he answered another call while she was still on the phone for 20 minuets. My aunt is elderly and didn't know that answers to some of Skip's questions and when she asked him to come out and look at her system he told her she needs to figure it out before he would send someone out to see her. I will not be recommending Hess to anyone else.

Sue Gaines

Aug 10, 2017

Awesome work done! I was very happy with service and price.

Mike Stutzenburg

Sep 30, 2017

Professional, well-defined, and competent in their field. Was extremely pleased.

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Opening Hours

Mon:6:15 am - 9:45 pm Today

Tue:6:15 am - 9:45 pm

Wed:6:15 am - 9:45 pm

Thu:6:15 am - 9:45 pm

Fri:6:15 am - 9:45 pm

Sat:6:15 am - 9:45 pm