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Benjamin Franklin Plumbing

Benjamin Franklin Plumbing

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4.6 Google Review
13551 Method St, Dallas, Texas, 75243, United States
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Refresh Reviews 4.6


Aug 31, 2018
These guys came out when they said they would, much quicker than the local guys that I have used in the past. The tech Matt was a nice guy. He got my drain cleared and gave me an assessment on the cause of the issue. All for a reasonable price. I have used Benjamin Franklin plumbing before and based on my experience with them they will now be my go to plumbers. I highly recommend them.

Aug 15, 2018
Call them 8/13 @ 4:30pm. Make an appointment for 8/14 @ 8:00am. Was told it was the first appointment of the day with arrival time of 8am. If they were late they were supposed to "pay you" (discount) $5 per minute up to $300. They came 8/14 @ 8:29am. Estimate to replace a shut off valve was $1600 or $1300 to stop the leak. OUTRAGEOUS. I declined and they wanted to charge me the calling fee of $59 because the" service window" was between 8am and 10am. If they can show up anytime between a 2 hr window why they advertise themselves as the PUNCTUAL PLUMBERS!!! and even have a $5 per minute pay off policy???? I was never told about a service window. I had to remind them their late policy in order to get the call charge waived. BEWARE and ask questions before you book them. My estimate was not detailed. UPDATE: Do call WATERMAN"S PLUMBING. They came in a timely manner and explained everything to me. They fix the same problem for only $ 339. See attached picture of my bank statement for prove. I feel Benjamin Frankling Plumbing tried to rip me off. Please review your business practice.

Aug 22, 2018
Charles was great to work with. He put on booties before he entered the house. Once inside he explained our options before he began the work. He completed the work quickly and efficiently, cleaning up afterwards. Could not have asked for a better plumber!!!

Aug 2, 2018
I called this morning to set up an appointment with the "punctual plumber". I spent over 15 minutes giving info. When they missed the window of 1pm-3pm they had committed to - I called to see when they were coming - they had no record of me, my address or phone number - ALL OF WHICH they were given. What a joke. Never again.

Jul 21, 2018
I did not get what I was promised. Technician showed up without the promised advanced phone call. Did not give me a quote before he started working and I was charged $388.00 to install a new cartridge in a sink and a new sprayer. I provided the parts. Worked out to just over $300/hr. Now my sink faucet is not properly seated in the counter and it is loose. My other repair to an inline filter required plumber to order part. I had to call for follow up information, if they could get it, when they would be back, etc... Not a great experience and the price was ridiculous

INDUSTRY BLOGS

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