Adams Joseph's review is accurate. I never got a copy of the camera video, on my invoice it clearly states 5 yr warranty parts and labor. My main line was repaired on 7-6-17. On 1-13-18 my main line backs up. I called several times and no one came out. I rented the auger, cleared my main line of the clog, inspected the tool tip and noticed clay...meaning there was break. I called On time plumbing spoke with Robin and she stated "They are in a meeting but I will tackle someone and have them return your call". Lorenzo nor Robin nor an On time plumbing representatvie returned my call. I informed Robin if I did not get a call by the end of business 1-18-2018 I would file a complaint with BBB, call local news media for assistance to investigate them, and as a USMC Veteran I didn't appreciate the unprofessional service On time Plumbing was providing. I will be seeking legal counseling in an effort to bring these crooks to justice. 1-27-18 Update: invested in a gadget called the Drain King #750 ($30)cleared my main sewer line in 5 minutes. Don't buy the cheap imitation/knock off. You tube Drain king. :)
