Freedom Plumbing

Let me start by saying I was excited to work with this plumber. I had been referred to them and saw that they had mostly good reviews online. I was having them come out to install a gas line for my new stove. The problems started with them showing up late without any notification. They were supposed to arrive between 8-10am. At 8:50am I called their office and was told that they would be arriving shortly. At 10am, they called and told me they were finally on their way. They didn't arrive until 10:25am. This started the disappointment but I was still had faith that they would do a good job. They finally arrive and immediately start working. They are quick and energetic. I was thinking that I had made the right choice. Then, after 35 minutes of work, they told me that they had to leave to buy their supplies. This ticked me off since I expected that they would have already bought the right fittings and hose. They told me it would only take around 30 minutes and then they would be right back. After 40 minutes, they called me and told me the store didn't have what they need and they had to go to another store. I tried to understand and said that was ok. An hour later, I call them and they said they are 20 minutes away. This trip of theirs to the store wasted 2 hours of my life. When they got back with their supplies, they finished the job quickly. It only took 30 more minutes. For all this headache, they charged me $700 - 10% since I was a new customer. This means, I paid $630 for 1hour and 5minutes worth of work and approximately $125 worth of material. They tried to take $100 worth of hose that I paid for but left it with me when I asked for it. On a positive note, they did hook up the hose and it doesn't leak. Tl;dl; They were late, didn't have their supplies, took 2 hours to get their supplies, worked for 1:05hours. The good news is that the hose works and doesn't leak.

I recently had a backed-up commode in my house and 2 gentlemen showed up on time the appointed day early during the appointed time frame. They were courteous and professional, and handled the job rather quickly. The process was easy and the price was as quoted. I sincerely appreciate their quick professionalism and for this reason I'm submitting this review!! Thanks so much, guys!!

I have had Freedom Plumbing over to my house now 3 different occasions. Each time Trent has been very thurough and very professional. Definitely glad we have found these guys as we will continue to use them in the forseeable future. They had done my gas line for my furnace, my faucets in my bathrooms, replaced my toilets, and they make sure everything has been to my liking.

Before yesterday I have had Freedom Plumbing out to my house a few times over this past 4 year and thought the owner (Trent) was a nice and honest guy. However, over the weekend I had a small leak begin right by my water meter and had a completely different experience with them. I called Freedom on Sunday and left a message about my leak. The next day I received a call back from his secretary and she told me that the first time they could come out was Wednesday morning. I asked her if she thought it was okay that I leave a leak sitting like that until then and she said considering the size of the leak that it would be fine. I wasn't a big fan of this, but I had used them before and I prefer to be consistent with the people I use. When Trent and his helper arrived on Wednesday morning I went outside and showed them the problem I was having and the helper immediately began digging the hole to perform the repair with no mention of how much the repair would cost. I made the mistake of not asking for an estimate of the cost because I had used Trent before and did not expect to be gouged. About 45 minutes later, I went outside and told Trent that I had to get to work and asked if I could give him my credit card information. He immediately pulled out his book and informed me that the repair would cost $567.50. I thought this sounded high, but I made my second mistake by going ahead and paying under the assumption that the repair would take longer than I assumed. After talking to a plumber from my home town, I was informed that this price seemed grossly overpriced for the amount of time such a job should take. I called Trent to discuss the job and the cost and was not given any consideration. Trent informed me that the job took "about 2 hours", which would amount to $284 an hour by my math. I asked Trent what his hourly rate is and he said he fixes this type of leak on a fixed price instead of hourly, but that his normal rate is $175 an hour. I questioned why I was paying $284 an hour when his standard rates was $175 and was literally told that I would not be complaining had my job of taken 5+ hours. Well my job did not take 5 plus hours, it took less than half that time. Trent began to back track and tell me the 2 hours he told me earlier in our conversation did not include other activities and that he really spent "probably 3 hours" at my house. In the end, Trent was unwilling to budge at all, even for a customer who has used him multiple times in the past on a job that he even admitted to charging me significantly higher than his standard rate. And I learned to always get a price on a service no matter your past experiences with a company.