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ARS / Rescue Rooter Ft. Worth

ARS / Rescue Rooter Ft. Worth

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3.4 Google Review
7436 Tower St, Richland Hills, Texas, 76118, United States
(817) 222-1211 www.ars.com/ft-worth
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Refresh Reviews 3.4


Mar 4, 2018
I am absolutely over the moon with the service I received on 3/3/18. I needed emergency help after hours and ARS Rescue Rooter responded so quickly with such an outstanding employee Mike W. I was in need of someone to help with a delicate situation that only a seasoned professional would be able to tackle. MIke W. is a true professional and is an asset to the company. It is truly a breath of fresh air to have dealt with Mike W. and ARS. They truly understand the meaning of customer service, professionalism and value for services rendered. I will refer this company to anyone that needs a Plumber. 6 stars out of 5!! Exceptional!!

Apr 20, 2018
I am writing on behalf of my 80 year old Aunt. She had a plumbing issue this week. She called at 2:00 pm and they did not show up until 10:10 that evening. They were there less than 15 minutes. One of the plumbers did not even get out of the car! She was charged $360 for unclogging her toilet! This is outrageous! She does not have a computer or smart phone to access the internet! It is terrible to take advantage of people, especially our senior citizens! I would never recommend this company!

Jan 2, 2018
Do not use them!!! Outside spigot came off and had to shut off water to house. Called at 10 AM. Gave me a window of 2-7 that day. Sat outside from 5:50 waiting. At 7:20 called and was told they tried to call at 6, but it went straight to VM so they cancelled the call! Told that dispatch was already gone so it would be next day for new appointment! (Open 24 hours?!?) I’m guessing they will only “rescue” customers during daylight and in perfect weather...

Apr 29, 2018
They are total unfair with their price they will rip you off. They told me that they would charge me 250 dollors to get the job done after an hour they go like it will be extra 129 for another hour added on top of it still the job dont get done and charge me another 187 dollors. They get to the middle of the job and start barganing on the hours and the job, they be like so far here is the total if you want to go firthur this will be the amount added on top of it. They will trap you because you job dont get done and you have no choice telling them go ahead. Would not recomend them even to the enemy!!

Nov 2, 2017
We wont be calling them back. We had been using this company for a while but the last two times have caused us concern. We had clean-outs put in for 2 reasons. Number 1 ARS said that if we put them in then the cost to clean a clog would go down considerably because they would not have to go through the vent stack. Number 2 we were having foundation issues and needed the clean-outs to do tests on the water and sewage system. When we ask ARS to put the clean-outs in they assured us they would run the tests and give us a report. That didn't happen and we had to pay an extra 150 for them to come back out and test. We thought clerical error... Well we had another clog near the same place as when we had the guy say "hey get clean outs" so we called them up expecting it to be ~$100 nope! $300+ because the clog was "not in the main line." The amount of effort it took to snake from the vent stack in the guest bathroom to the kitchen sink made me question their tactics. Why not disconnect the sink pipe and snake directly from there? Then that night the washing machine backs up on the drain cycle where it was working perfectly fine the night before. I question whether or not they fully took care of the clog, but I will not call ARS back out to check I will go with a local self employed plumber. For the most part the people are nice, courteous and clean but these last experiences have left me and my husband upset to the point we don't want them near our house.

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