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Budget Plumbing & Drain Cleaning

Budget Plumbing & Drain Cleaning

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1.4 Google Review
2513 Ruffin St, Norfolk, Virginia, 23504, United States
(757) 639-0607
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Aug 13, 2018
(08/13/2018): One Word "DPOR." Office of Budget Plumbing and Drain called 8/9/18 stating they don't work Sundays which they scheduled at my Choice Home Warranty website and changed it to 8/10/18 between 9am and 11am. Two men arrived late at 3:52pm, one large man and one thin, but the rude large man took control. I paid my copay as soon as he stepped in and he asked where to find crawl space access. He entered the space with his tennis shoes still visible to me at the crawl space door although the kitchen sink area was at least another 12 feet away, backed out, and stated he already knew the problem. He also stated that should a repair be made, he would not remove the water that already leaked under the house with a wet/dry vac because that's not his job. Maybe he would lay in the sewer water that drained if he fixed it. He then walked toward his truck stating he needed authorization which was not his job to call for so he would inform his office of the problem and he drove away while I thought he would return to tell me the outcome of his call. He had already stated nothing would be done today because it was too, late. I said he was supposed to arrive 9am-11am and shouldn't have taken the call if he didn't have staff to spend minutes like other contractors making a call for authorization and fixing the issue. Budget's office didn't answer the phone after this literal 2-3 minute contact, but communicated the same thing the employee said via text as though it may have been him again. I haven't heard from them since this brief contact Friday 8/10/18 as to a professional statement of the problem, what they will do, or their attempt to get authorization. A licensed professional already saw the issue and diagnosed it although he isn't part of my warranty to make the repair. How unfortunate because with this type of start and reviews which I just read, I'm afraid of what Budget Plumbing will do under my house.

Jan 16, 2018
This company is the worst. If it would let me , I wouldn't give any stars. The first time they said one of the items from my home warranty wasn't covered but the shower valve was covered and they would replace that. They had to reschedule because they couldn't slide my washer over. The second appointment was a no call no show. Finally when they did show up, they left the biggest mess I've ever seen from a contractor. They didn't just cut a hole where the valve is, they completely demolished it. Left their trash everywhere, didn't secure the valve, knocked a tile out from banging the drywall so hard. It wasn't a pleasant thing to come home to and I could of done a better job myself.

Jan 21, 2018
Horrible experience. Home warranty involved to fix a shower drain. Spent about 20 minutes in my house and told me that the entire shower would need to be removed or the subfloor would need to be cut. They were happy to take my $100 deductible for doing nothing. Did a little research on the internet about how to repair the leak and it was a VERY simple plumbing repair, completely accessible from the shower itself. Called my warranty company and they refunded me my $100 deductible, hired a new contractor, and they came out (no deductible charged) and fixed it in about 15 minutes. Budget Plumbing is a SCAM. I cannot possibly recommend them to anyone needing plumbing services.

Jun 2, 2017
Horrible experience.... they said they fixed the problem the first time... clearly not true if they was called out again.... on the second time being called out... they had already said ththey tried to collect a service fee that our insurance company said wasn't required... Budget Plumbing & Drain Cleaning or the people they let represent them are horrible... anybody can do better.... literally

Nov 22, 2017
If you are thinking of calling them don't bother. Worst experience ever. They spent 2mins inside the house, said that our home warrenty did not cover our issue and left us with a sink and 2 tubs full of nasty backed up water. Guess what the issue WAS covered under the warrenty they were just too lazy to look for the access point they needed!

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Opening Hours

Mon:8 am - 11 pm
Tue:8 am - 11 pm
Wed:8 am - 11 pm
Thu:8 am - 11 pm
Fri:8 am - 11 pm
Sat:8 am - 11 pm

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