Drain Masters Plumbing & Drain

It was our worst nightmare, a leak coming from somewhere and our house is on a slab foundation. We contacted the warranty company who sent out a company that could not perform leak detection and was a wasted trip. Next phone call to the warranty company and they put us in contact with Drain Masters, a locally owned and operated business. Beth contacted us to set up the initial appointment and was extremely professional, courteous, and understanding of our concerns. The owner, Mike Jefferson, performed the leak test and within 30 seconds, identified where the leak was. I am not kidding it took 30 seconds! The leak was found on Thursday, Mike came back two days later on Saturday, and we were prepared to have our slab jackhammered to get to and fix the leak. Once Mike arrived, we spoke a few minutes about the symptoms we experienced during the week of turning the water off and on because of the leak. Mike cut a hole in the drywall, which would be replaced anyway, and found the leak. Mike saved us over $1200 because he listened, and cares about his customers. Drain Masters will be our go-to company for any plumbing issues in the future. We highly recommend this company for its honesty, integrity, availability, and professionalism!!

A very unapologetic and selfish company. They have a really nice receptionist and that’s the only positive thing I can say. Technician came and diagnosed my water heater valve as being faulty. He said they will have to order a part and return. Days go by and no one calls me to schedule a return appointment. I called and left a message and no return call. I finally call again yesterday and the receptionist answers and quickly sets about trying to figure out what happen. She apologizes and says somehow I fell through the cracks. She’s not sure what happened, but the part was at Lowe’s ready to be picked up. So she made some phone calls and got me scheduled in for today from 12-4 since I expressed 11 days without hot water in this weather is a lot. I’ve been boiling water and filling buckets up, just so my 3 kids and I can shower. Which is dangerous as well. I leave work early to make my appointment and 4 o’clock rolls around and no plumber. I called and they said they were just about to call me. Turns out whirlpool sent the wrong part. That I was going to have to wait 7-10 business days unless I wanted to pay the 30-35 dollars to have it overnight. Also that it was so late in the day that they couldn’t overnight it till tomorrow. The lady(I presume office manager) was unapologetic and refusing to acknowledge their mishandling of the situation. If I wouldn’t have been forgotten about, they would of found out last week that it was the wrong part and place the correct one on order. I would of had hot water today. To not call at all even after your 12-4 window to inform me they weren’t coming is also poor business practice. That’s time away from work. They refuse to pay for the overnight shipping, despite letting me “fall through the cracks.” I’m a pretty forgiving person, we all make mistakes. But to not try and provide a solution to your customers which you have wronged in 3 occasions is just poor. I’m a single working mom of 3 kids, who pays her hard earned money to have a working water heater. To just dismiss me as my business doesn’t matter because it’s handled through an insurance company is bad form. To not make amends for your mistakes is bad form. To waste customers time and not return their calls is unacceptable. I do not recommend this company, and I will make sure my insurance company addresses this situation, henceforth.

Very friendly and fast! James was our technician and he did a great job fixing our clog and explaining everything to me. Their customer service from the dispatchers,the plumbers, and the owner was great! I really appreciated the courtesy call I received letting me know when they were on their way as well! Thank you!

Never showed up for appointment. Never cancelled. Just nothing! I had to call to reschedule but was forced to leave a message since they apparently don’t bother to man the phone. Never got a return call. Thank goodness I didn’t have burst pipe or something dire.

Knowledgeable technicians, fast efficient work and great customer service all around. Couldn't ask for more when it comes to my plumbing needs. It's so much better to go to a family run business who takes pride in their work over the huge corporations. This company treats everyone like family and have shown that they will go out of their way to fix your issues as quickly as possible. I'd highly recommend!!!