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Sterling Services

Sterling Services

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4.9 Google Review
7256 S 89th Pl ##103, Mesa, Arizona, 85212, United States
(480) 988-0958 www.sterlingair.us
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Google Reviews

Refresh Reviews 4.9


May 1, 2018
Michael Younger Howard is a genius technician. A quiet, thoughtful and talented man who quickly resolved the problem I was having with my AC system. I am extremely grateful for his help. This company excels and I highly recommend it. Customer service is extremely friendly, helpful and courteous. I will continue to use them for all plumbing, AC and heating problems that may come up in the future. AAA+++ Michael returned this month (May 1) to do the semi annual maintenance on our handler. The man is so thorough, experienced and a gifted technician. I am so delighted with his work. Thank you, Michael.

Mar 21, 2018
Having had a less than satisfactory experience with several service companies in the past, I'm very happy with Sterling Services for the last several years. Just today Bill completed a thorough inspection and testing of my two cooling systems. Bill performs in a very professional manner, paying attention to detail and always making sure he leaves no messes behind. It was nice to see Bill again since he is a very friendly fellow. I can recommend Sterling Services without reservation.

Jan 20, 2018
I have been using Sterling for 10 years since I moved to AZ. They are by far the best, most reliable and honest company to deal with. My recent visit was from Mike due to an issue with my heat cycling on and off. Mike corrected the issue and all is well. I highly recommend Sterling Services for any HVAC needs.

Dec 3, 2017
Job was completed but giving 2 stars for unethical pricing. Any attempt to justify their action by saying I was forewarned of their "policy" ahead of time is untrue and actually irrelevant because I did, unknowingly, comply. Backstory: I called Sterling Services out for estimate to replace a leaking air handler drain pan for $59, which I was told would be applied to the bill if they got the job. Tech said replacement pan would take awhile to get so I told him I would order, pick up myself, and call him back to do the job, which I did as soon as the part came in. Upon completion of the work, the final bill did not reflect $59 adjustment for the estimate. After conversations with the office I was told that per their policy I needed to "approve" the work the same day as the estimate in order to receive the $59 adjustment. This was new information to me, but no problem because I did in fact tell the tech on the day of the estimate that I would be using them to do work when part came in, and I went so far as to discuss his schedule so we could coordinate his next visit. The office does not agree that I met policy because I did not schedule the next appointment through the scheduler. Fine. I told them if $59 is more important to them than a happy customer and good review, then keep it. Bottom line, they are using a technicality to cheat a customer out of $59. As noted owner became aware of problem and addressed problem to my satisfaction, changed to 5 stars

Jan 6, 2018
These guys are the best! I had a problem with the ball valve on the main to my house and they got here quickly, did a great job at a fair price. I have to add that our technician Michael was courteous and professional too.

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