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ProStar Plumbing and Heating

ProStar Plumbing and Heating

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4.4 Google Review
Calgary, Alberta, T2M 3Y7, Canada
(403) 250-7232 prostarplumbingheating.ca
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Refresh Reviews 4.4


Jun 11, 2019
Really fast service: called and was offered same day service. Shaun was awesome. He took out my old toilet and installed a new one in 45 minutes. Professional and friendly as well as courteous and he cleaned up! Price was reasonable-no hidden charges. ProStar will be my company of choice in future.

Jul 26, 2019
Very impressed with the level of knowledge Darcy has in regards to my A/C. the fact that he encouraged me to feel free to watch him work and ask questions was amazing.

Feb 6, 2019
Price continues to reign the decision when looking around for a quick fix, but I believe the way people assign value is changing. Shawn from ProStar came out to run a diagnostic and bypass my furnace just to ensure we had heat for the evening (Great Guy)! I was then contacted by Josh who came out the following day to run a very thorough diagnostics. I appreciated the attention I received and truly valued the professional insight provided.Two fantastic guys that were a pleasure to have come in my home. I would think a solid asset to ProStar. Keep up the great work!

Apr 10, 2019
I had a great experience with Prostar. The service technicians Brian and Jesse were very friendly and professional. They completed everything I needed done quickly. They explained things and showed me what was being done. They took a genuine interest in the safety of my home. I would definitely recommend them for any electrical needs you have.

Apr 24, 2019
Honestly it’s the worst service I have ever experienced. I wish I could give a “no star” rating. I invite the owner to please reach out to me. Had an emergency service call to their dispatch person to get a main water valve leak addressed. Initially, the guy was great...told me to get the City of Calgary to turn off the main water supply to the 21 unit condo complex, and then call back so that a plumber can come over right away. So, the City comes and turns off the water to the whole complex at 2:45pm. I called Prostar at 2:15pm as soon as I heard that the City was now coming to turn off the water. I was instructed to call when the water is off, because they didn’t want to send anyone if the water valve could not be closed off...fair. Here’s where things go south, I was promised 30 to 45 minutes for a plumber to be on site to change the valve. After 45 minutes, I called again to confirm that a plumber was en route. Still waiting, so after 1 1/2 hours I called the dispatch person again. Still waiting so I called again at the 2 hour mark. Finally got hold of the plumber who decided he would have to cancel the service request because I should have been “more patient”. Had to call another company who was glad to help us and very understanding (Reliance Plumbing). What should have been completed in maximum 2-3 hours ended up taking 8 1/2 hours because of broken promises and lack of integrity. I will let you decide on whether you are willing to take a chance and call them for your next plumbing service, I assure you that I won’t. Mike Koch Calgary

INDUSTRY BLOGS

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