Express Plumbing

This company was selected by our (terrible) home warranty company to come out and fix our kitchen sink and master bathroom. My first indication of how horrible our experience was going to be was when the contracted plumber called me to schedule an appointment. We decided on a Thursday between 12-4. On Wednesday morning at 7:30 AM, the plumber calls me to say he is on his way. I had to remind him our appointment wasn’t until Thursday afternoon. He then proceeded to think it was Thursday morning at 8 AM, to which I had to kindly remind him no, the appointment is scheduled for Thursday between 12-4. I can understand getting dates and times mixed up, but there is a level of professionalism expected with any business, and it was concerning he confused our appointment time several times. When the plumber actually did arrive for the appointment, he was able to fix the kitchen sink, but not the master bathroom, as the bathroom was "not covered under our warranty," yet he proceeded to charge us for something he couldn’t even fix. He technically only replaced and fixed one part, yet we were somehow charged double. Additionally, I find it absurd that this plumber has accused my husband and I of hiring an outside contractor, because he that there were “tools” next to the shower. The plumber reported this information back to our home warranty company, and they have denied our claim due to this. Not only did I find this accusation completely out of line, but incredibly rude and unprofessional. In all my years of customer service, I have never outright accused a customer of wrong-doing. Common sense would suggest that maybe we had tried to adjust the faucet ourselves, and left our tools there. Additionally, what plumber would leave a set of tools at a client’s house? Steer clear of Express Plumbing, as they will overcharge you for anything and everything.

My warranty company sent this plumbing company to my house when I believed my water heater had a leak. After Igor,the plumber, arrived he figured out that my water heater was fine and that my humidifier on the furnace was leaking. Instead of letting my know that this wasn’t covered by my warranty company, he fixed it and then charged me a ridiculous amount. When I expressed my frustration at the now large bill he told me he didn’t know it wasn’t going to be covered until after he fixed it. A true lie if I’ve ever heard one. The worst part is that he charged me an outrageous amount to reattach a hose to the humidifier drain (something I could have easily done). Never use this company. These are the typical service men that like to rake people over the coals.