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Ace Septic & Plumbing Co

Ace Septic & Plumbing Co

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1.4 Google Review
12835 Veterans Memorial Dr, Houston, Texas, 77014, United States
(281) 444-8082
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Refresh Reviews 1.4


Mar 8, 2018
I wish I could leave it a 0 stars. I originally called this company to have waste removed from our septic tank. A completely different company came and when I called Ace back, the person behind the phone was extremely rude and asked me the drivers name. When I told him he said, that's not our driver. When I tried to explain I called them and they must of outsourced he just yelled, that's not a name of our driver and hung up on me. The company they sent it Anytime Solutions and the card they give me goes straight to a voicemail too. I read the negative reviews before calling but decided to try them. PLEASE DO NOT TRY. THEY ACT NICE IN THE BEGINING BUT JUST AS OTHER REVIEWS SAY, END UP REAL RUDE AND HANG UP ON YOU. I TRIED TO CALL BACK AND HE KEEPS SENDING ME TO HIS VOICEMAIL. **UPDATE** I found out they asked Anytime Septic Solutions to take care of us because their trucks were down. Anytime Solutions is 100% better. Rebecca took care of me and their driver is VERY knowledgeable. Try them instead!

Dec 26, 2017
This company did illegal work and screwed us out of 4000 dollars. We had to call ADS septic to repair their screw up and were informed they never should have done that as it's illegal to work on a county sewage line.

Feb 18, 2016
called for a quote and instead of providing guidance or letting me know what I had to do to get a quote he was rude saying that if I didn't know exactly what was wrong with my system then he couldn't help me and then hanged up on me not even two minutes long!!! I understand the demand must be high but the customer service should be nice regardless. These are potential new customers. I wonder who they are actually nice to...... Maybe hire more employees that can answer questions and provide guidance

Sep 12, 2016
Very rude, tried to up sell us on services we didn't need, quoted us 250 to pump a tank, showed up and claimed the tank was much bigger, and the lines were blocked. Lines were not blocked, and tank was not bigger but still charged us 750! If we weren't desperate because tank was full i would not have used them and never will again.

Jan 4, 2017
I have sent an email, no answer in 8 hours. Also I have called them 5 times, one time is answered and hang off. Looks like they don't care to customers.

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