Arrowhead Plumbing

I'm not one to write a review, but I just had the unfortunate experience of having Arrowhead Plumbing work on a plumbing issue. First of all, be aware that there is a $200 service fee. This is double to triple the cost compared to other competitors, but I had an active leak on a Sunday afternoon and, to their credit, this information is provided up front, so I grudgingly decided to accept. I also don't mind paying a little extra supporting local small businesses. Nate, the representative that received my call, patiently listened to my issue and earns nothing but top marks. It is due to his attentiveness and customer service that I set up an appointment. However, the actual repair itself is the reason why I felt the need to post this. Showed up over an hour late due to justification that previous job was running long.The only work that was done was the reattachment of a P-trap underneath a utility sink. No new parts included in the repair. This was done by hand and took all of 5 minutes. For this work, the quoted charge was $125. If you think this is fair value for services rendered, than please feel free to use this company for your needs. Again, due to the active leak, I accepted. The worst part of the experience was that at the time of payment, I was told the total cost was $450. $200 service charge + $125 repair = $325. When I disputed this, I was told, oh not $450, but actually $375, because the service call is $250 due to an after hours surcharge. I explained that at the time of making the appointment, I was assured that the cost is $200 regardless of date or time. So, finally after confirming it with their dispatcher, it was agreed that it was $325. I was not provided a physical or electronic invoice or would upload it here for additional documentation. I have other more extensive plumbing projects around the home that I am looking to have done, but nothing from this experience would want me to contact Arrowhead Plumbing again. For example, occasionally the water is discolored from my kitchen sink. When I inquired about what this would cost to fix, I was suggested a GE Under Sink Reverse Osmosis Water Filtration System. I was told that a customer recently canceled their order so he was able to offer a "great" price at $450. This system sells for $199 at Home Depot. Installation was quoted at $500. For a total of $950. Come to your own conclusions on the value of this. No website. No physical location at identified address of 4027 Hillhouse Rd, Pearland, TX 77584. I am considering filing a complaint with the Better Business Bureau. The more investigating I performed, the more I am considering contacting the Texas Attorney General as I would hope to save other consumers that are in crisis from being subjected to what I experienced. I contacted the company to express my extreme dissatisfaction and was told that my complaint would be submitted for management review. I will update this post if there is some attempt to reconcile this situation. P.S. Please note how there are only 5 or 1 star reviews. All the 5 star reviews discuss generalities of the positive experience they had. All of the positive reviewers with more than 1 review posted all of their reviews on the same date. The two 1 star reviews identify the specific services and costs. Keep that in mind when considering hiring this company with your hard-earned money.

I was able to schedule a service time and date with ease. Service man was prompt, informative, very personable and efficient. I would recommend Arrowhead Plumbing to anyone in need of plumbing services. I will certainly use them again for any further plumbing needs. Thanks for such great service! They were very nice, prompt and informative. Will ask for the same tech again in the future.

I’ve only been a homeowner for about 3 years, wish I had known about Arrowhead Plumbing prior to today! Their service is simply unmatched, they fix my problem in one day. They did not waste time thinking about how to order a part. They did not have to call and see if something match something else. They came to my house yanked out the thing that was broken and brought back a new unbroken thing and installed said thing. The job was done quick and the plumber was courteous, taking off his shoes before entering without being asked! Arrowhead Plumbing operates with attention to detail, these people are the real deal!

This place is so good. Food is beyond delicious, the service was amazing, and the price is fair. We had a great time

I was very impressed with the service that Mike provided during the clearing of our sewer line. He explained to me the cause of the backup we were experiencing and suggested a remedy on the same issue. He was very knowledgeable and a pleasure to work with. I would definitely recommend him.