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Ferguson Bath, Kitchen & Lighting Gallery

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4.1 Google Review

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2703 Ackley Ave, Henrico, Virginia, 23228, United States

(804) 264-6400 www.ferguson.com/branch/richmond-va-showroom

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Bryan Tucker

Apr 10, 2018

Slow slow slow dont go here in a hurry and if you are served by patsy go ahead and clear your schedule for the day cause you will be even longer .... this place is a slow unorganized warehouse of dip spittin overweight over paid mamas boys who can't do anything with their own hands so they attempt to sell products to folks who can .... they get orders wrong you end up on the job with the wrong items that they pulled for you on will call that takes way longer than an hour prices are higher than other local supply houses with way smaller operations horrible phone systems its automated and goes to a call center and if your sales rep or home location is busy they just done answer but they do have soda fountains and wasteful things of that sort. Very unprofessional group of salespeople your just a number to these people and when your they to share an experience with them that wasn't satisfactory your met with defense of why your wrong .... and then told your business isn't welcome anymore due to complaining . I've tried hard to speak with someone above Scott riser but can't get anywhere. I now spend my money elsewhere

Matthew Busch

Dec 1, 2017

Kirby was awesome. He helped me get all the parts that I needed. Also due to a busy schedule on my part I arrived near the end of the day to pick up parts. Employees immediately helped me with a smile. Awesome staff and great service in a very timely manner! Thank You!

Gene Hurt

Apr 18, 2018

Good place, lots of items. Only drawback is slow on the counter

G Sam

Sep 15, 2016

We were really surprised at the lack of personal care from the staff. We constantly had to call/email for follow ups. It would take days for any response. When we finally got a hold of our rep, she told us that she didn't reply to us because she didn't have an answer. Wrong answer! You let your customer know something when asked. We had to do our own research for the appliance we purchased. Unfortunately, the appliance could only be sold by Ferguson. When you spend thousands of dollars somewhere, you expect the best. Maybe they are short staffed and are overwhelmed with the work load? I can't think of any other reason for the poor customer service. There are more situations that occurred, but I just don't the time to go into them.

Steve Tartakovsky

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