Came here with a bunch of great friends and the feeling was great. We bought 16 rounds of golf, rented like 6 sets of clubs, and all got lunch... we were all respectful and had a good time. At the end of the whole thing we had an experience with Alex and the other staff where I felt a legitimate sense of injustice and arrogance.
One of our guys, on the second hole (second time using a heavily used rented driver) had the head break off the club—a clean hit no ground. Seriously, broke right off and almost hit one of our friends. He then had to play the whole round with no driver. Upon hearing this, the staff, instead of apologizing for a bad club & rental experience and offering a refund, they went richter and said it was our fault and charge us a full $150 for the club (and with a passive aggressive rudeness).
This ruined the whole experience for the entire 16 guys & we all ended up pitching in for our buddy because we felt so bad.
Alex blamed it on corporate rules and bunch of other stuff where he missed a major opportunity to make a good decision for customers. Major fail. We all had grace & gave him and staff plenty of chance to do the right thing, which did not happen. Bummed. There are definitely opportunities for growth here in customer relations.
