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Comfort Inn & Suites Medicine Hat

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4.0 Google Review

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2317 Trans Canada Way S E, Medicine Hat, Alberta, T1B 4E9, Canada

(403) 504-1700 www.comfortinnmedicinehat.com

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Refresh Reviews 4.0

K Phipp

Mar 9, 2018

The room availability on short notice was very helpful. Service on check in was great! Breakfast was included and the selection was great! The room was clean and suited my requirements nicely. I stayed on first floor and it wasn't all that sound proof in the early morning hours. It does however look like the property is in the midst of modernization. I required a late check out and the staff were accommodating with this request as well. Overall a nice property and pleasant experience.

Rineah Jacobs

Mar 19, 2018

I was very disappointed with their service. They let their guests in without having the rooms cleaned then asked their guests if they can get out after checking in so they can have the housekeepers clean the rooms. The guests brought their own foods and put it in the fridge so it doesn't go bad but the housekeepers took the guests' foods without trying to find out if those belong to the people who just checked in. They took everything that was in the fridge thinking that it was the previous guests and kept everything until the next day. They returned everything that they got from the fridge after the guests complained but not until the afternoon of the next day and as expected, the foods did go bad and was not safe to eat anymore. But the staff didn't do anything about it. They did not even pay compensation and told to their guests that if the management were to find out that they let the guests in without cleaning the room, they will get in trouble. I'm really hoping the management would find out about this. I have never experienced this kind of service before. Another thing, the receptionist sounded mad because the guests complained about what happened.

Duane Gerrad

Mar 15, 2018

My crew and i stayed with Carrie and her staff for 6 weeks . The staff was always accommodating and because we started work early , the ladies cooking breakfast would always make sure my guys ate. The rooms always clean along with the ammenities. A job well done by all staff at Comfort Inn Medicine Hat

Kaleigh Allan

Jan 3, 2018

I specifically asked for my credit card to not be charged and it was only on file for reservation and I would be paying by debit once I got there. Upon waking up there was a receipt under my door for the night. When talking with the man at the front, he was very condescending. I explained the situation and how I wanted to pay debit, he told me “You can pay debit as long as it’ll go through as approved”. Annoyed my response was, I wouldn’t be paying debit if I didn’t have the money for it. Now after paying on debit, I still have a hold on my credit card for the next 10 days while traveling across the country. Absolutely terrible customer service from the man at the front desk. He ruined a good experience and I will never use Comfort Inns for any of my personal or business needs again. I would gladly talk to a company representative to recitify this issue.

Carlo Petrovitch

Jan 25, 2018

Very clean and very friendly staff. Signs in elevators to rate them on TripAdvisor so they mush be conscious of there service level. Recommended staying there.

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