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Fairmont Mountainside Vacation Villas

Fairmont Mountainside Vacation Villas

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4.4 Google Review
5247 Fairmont Creek Rd, Fairmont Hot Springs, British Columbia, V0B 1L1, Canada
(250) 345-6341 mountainsidevillas.com
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Refresh Reviews 4.4


Mar 30, 2018
One of our favourite Spring Break getaways. Quiet and scenic, my children love the pool and the surrounding golf course when the snow is flying. Fitness area is decent and the sauna is pleasant. The rooms are nicely appointed and comfortable. I love that they don't have phones in the villas.

Feb 5, 2018
The Mountainside Villas at Fairmont are a quaint place for a family getaway, however, the lack of updates and maintenance on-site are starting to show. The units are all dated and appear to belong in another decade (probably the 1990s). During a recent week-long visit, the Rec Center's pool and steam room were closed for our entire stay. Recent Google reviews suggest that the pool has been closed for some time, suggesting that maintenance is a concern (despite the high maintenance fees that villa owners pay annually). As a father of 2 young children, this was very disappointing. Equally disappointing was the lack of snow-removal and sanding on nearby pathways which, essentially, trapped us in our villa. When we did venture out, our toddler promptly slipped on an extremely icy path. We were told that this was the golf course is responsible for path maintenance which felt like a cop-out since the paths connect the villas to the Rec Center. This latest point brings me to my greatest criticism of Mountainside: the customer service provided. Whenever complaints were politely raised to their staff and/or management, the response was adversarial. "It's not our fault the paths are icy etc." As a paying customer, I don't appreciate delegation of blame, particularly when it is done so rudely. To their credit, 3 vouchers to the nearby hot spring pools were provided (over the course of our 7 night stay) in an effort to compensate for the pool being closed, however, these were not offered up freely. In fact, it generally felt like we had to fight for them. It's a shame that Villa owners are contractually obligated to pay for maintenance that is sub-standard and downright insulting that "owners" are not treated in a more respectful manner.

Jan 26, 2018
We stay at Mountainside every year, as we have a family tome share there. The villas are clean and comfortable, although they are old and could use some renovations/upgrades. The rec centre has great amenities including a pool, hot tub, movie room, and games. Unfortunately the pool was closed during our stay, but we were given passes to the Hot Springs for the inconvenience. We enjoyed our stay as usual.

Apr 3, 2018
Great visit..nice accommodation..lofts and lots of room.wifi and cable. Nice pool hot tub and quiet. Lots of deer. Barby on deck fireplace... Great time

Jan 27, 2018
All units are located in the golf course (golf closed for winter) but close to 3 ski hills for winter skiing. Units are clean, well stocked and wonderful recreation centre. Very quiet family friendly environment

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