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American Golf - London - Monument

American Golf - London - Monument

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4.4 Google Review
30 Fish St Hill, England, EC3R 6DN, United Kingdom
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Apr 22, 2018
Very poor service for the club fitting, they explained nothing and were very unhelpful in advising me for a driver, asked very few questions and were giving me balls which had very big cracks in them. The figures I was getting due to this were not representative. I have had driver club fittings in the past during which I was given great info, corrections and fitted into kit and an explanation into what they are doing and why, I got none of this today. For this reason I will not be returning to this store as other American golf stores have been better to me in the past. This is a shame as this is my closest store and I was very excited about getting new clubs today.

Feb 7, 2018
Not the best. Bought a glove last week and was kindly offered a cheaper equivalent (great service) however the sales assistant swapped it for the wrong hand & size. Went to exchange and I had to provide name, address, email etc & join their 'loyalty club'. All I wanted was a quick & simple exchange....

Apr 4, 2018
I got the address from lilly White Sports Store at trafalgar square and reached after potting some effort at valuable shop. It was great trip , i found staff very helpful and courteous and good collection of articles. Thanks.

Apr 12, 2018
On the 20th of March 2018, I purchased a new set of M4 form you at your Monument store. I just wanted to share what fantastic service I received form the entire team there. From the moment on the 19th when I booked my fitting everyone was super friendly and helpful throughout. I would like to highlight a gentleman named Callum. He helped me with my fitting and the final selection of my clubs. I found that he was extremely knowledgeable,friendly, patient and helpful with a great sense of humour.I purchased the new M4 Driver, 5 wood, 4 hybrid, set of M4's and a bag. He could have easily also sold me a 3 wood , but my stats showed that for the minute I do not need one. I only mention this because a lot of pro shops will happily sell you something you do not actually need.This shows a great attention to detail, and putting the customer needs first! I must have already told 20 golfers about my experience and I have to say through his help I am super happy with my clubs and they are playing like a dream! ( They already cut my handicap!) I am in the hospitality industry and were based in 5 star hotels around the world and have a intimate understanding of what brilliant service is , all I can say if Monument is the example, American golf can be teaching a lot of sports retailers about service. Through Callum and the team's service at monument you certainly gained a customer for life! Will be in to see you at Monument in May for a wedge or two! Thank you very much.

Feb 26, 2018
Nothing to complain. Very good service.

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:9 am - 5 pm Open Today

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