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Silverado Resort and Spa

Silverado Resort and Spa

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4.3 Google Review
1600 Atlas Peak Rd, Napa, California, 94558, United States
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Refresh Reviews 4.3


Apr 4, 2018
The food for Easter brunch was very good. Seemed like they could have had a little more variety, but we were very happy with what they offered. Staff was very nice, professional and friendly, but the actual service left much to be desired. We had to ask for everything we needed, from water refills to coffee at the end, and of course even the cream. I was also surprised that they new nothing about the small selection of champagne on the holiday list. Regardless, the atmosphere, good quality food and polite employees were more than enough to continue our tradition of coming here.

Apr 24, 2018
So far our experience with this resort has been appalling, and we haven't even stayed there yet! We had booked a suite 3 months ago through the Silverado booking website and paid a deposit for a 5 night stay in May. We had email verification of the rate. 4 weeks ago the resort notified us that they had made an "error" and our rate was "adjusted" - ie. increased by $60 a night! My initial email questioning this was not answered. Subsequently they have repeatedly stated that they made an error in the rate loaded for a conference we are attending, and they have refused to honour the initial rate advertised, confirmed and deposit paid for on their own website. In addition, their online booking service appears to have reserved two rooms for us - one for my wife, and one for me. Honestly, if this is the standard of service before you even get there, you might be better off looking at an alternative! I'll update if there is any resolution to this issue. Update 25/4/18 - No response to our emails requesting review of the situation. No response from the manager. No apology. It seems if Silverado make an error and you dare complain you are treated like a leper (no disrespect intended towards lepers).

Feb 10, 2018
I stayed here on a business trip. It was an enjoyable experience. It's appeal is the historical look and feel but, honestly, it just felt old to me. The suite was big (about the size of a 1 bedroom apt) but not as fancy as some hotel rooms. The grounds are clean and there's a nice golf course next door. However, it is a fair distance from the wineries and restaurants so you'll definitely need a car.

Apr 24, 2018
Bed was comfortable, but the toilet and shower part of the bathroom was really small. The room also smelled like burnt firewood when we first came in (I think because the prior guests had burned it). Our party had booked two 3 bedroom suites, but they ran out of 3 bedrooms and gave us two 2 bedrooms and one 3 bedroom, which was fine, although a little confusing at first. Shuttle driver was very nice. I didn't really use the facilities since we were only there for one night, but it seemed nice overall.

Jan 22, 2018
The condos were huge: 3 bedrooms, 2 bathrooms, and a spacious living room. The neighborhood was quiet and parking was plentiful. Back patio led to a golf course, but we didn't have time to check it out. Kitchen was well stocked with cups and utensils. Beds were clean and comfortable. Showers were awesome: immediate hot water and strong water pressure.

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