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Turning Stone Resort Casino

Turning Stone Resort Casino

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4.3 Google Review
5218 Patrick Rd, Verona, New York, 13478, United States
(800) 771-7711 turningstone.com
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Google Reviews

Refresh Reviews 4.3


Mar 27, 2018
The buffet is an awesome deal at an awesome price. The hotel is very nice. Probably the nicest in the area. The non smoking section of the gaming room is also very nice, with lots of modern video machines. The smoking section is less modern, less well kept, and, overall, a fairly depressing spectacle. The gaming tables throughout are nice, with very pleasant dealers who all seem more than willing to give a rookie some pointers.

Mar 19, 2018
My friends and I go a few times a month to eat at the Seasons Harvest Buffet and to spend some time on the Casino floor. It's a great place. Great food, great atmosphere... but the Seasons Harvest Buffet could use some work. The servers most of the time speak broken English, and don't know their own menu. But other then that, I would go back time and time again for the buffet. Quality food, huge selection, amazing desserts. Everything you would want in a good buffet. The casino floor is great too. Friendly and professional staff, place is clean, free soda and coffee, it's a good place to spend a few hours. This is why I rated it 4 stars. It's a great place to go, spend a couple of nights or an afternoon. But depending on where you go, you will experience great service.....or.service that needs some help.

Apr 11, 2018
Location is convenient to thruway. They have high stakes bingo twice a day which is unique to this area. Also they still have Let it Ride tables! A bunch of other casinos have been phasing them out. They've expanded their dining, but the buffet is still the most delicious (for the price). Their rewards program is also better than most other casinos - I seem to earn points much faster here than at Hard Rock, Del Lago, etc.

Apr 24, 2018
Stayed overnight in the tower. The room was very nice. The lobby also had a very welcoming atmosphere. All the hotel and casino staff were very helpful throughout the stay. Room service was good as was the quality of the food. The restaurant we ate at was not as great an experience. As a whole, our experience pleasant and will likely go again

Apr 16, 2018
I’ve been going to this and all the other casinos in the area affiliated with turning stone and my experience at it’s sister casinos has always be great, but today when going into the store I was greeted with hostility. The gentleman that I had a transaction was cold and disrespectful when I went into purchase some water using my voucher, given the transaction was unconventional I wanted to use 40 of my vouchers to get a lot of water. I was pleasant and polite and am an onyx cardholder so I spend a great deal at the casino. If purchasing the water was an issue I would not have done so all that was needed was mutual communication. He told me to put my water back and said I don’t want you clearing me out of my coolers I’ll go in the back, that was understandable but the tone in which he said is was rude. Than when he came out he would not speak, I thanked him no reply. He said I need your Id, and I said sure. I apologized, I didn’t realize it was so much I’d be getter and he ignored me, and I thanked him one last time and he rolled his eyes and did not reply just walked away. I work customer service, and I have never once experienced this before, if this is a reflection of your casino than I may not come back, there are many other things I can spend my money on.

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