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Golf Galaxy

Golf Galaxy

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2.8 Google Review
6530 Steubenville Pike, Pittsburgh, Pennsylvania, 15205, United States
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Google Reviews

Refresh Reviews 2.8


Apr 2, 2018
Took my brand new Taylormade M3 head and my Tour AD DI shaft in. All I needed was a new adapter on the AD DI driver shaft, a job I could have done in my sleep if I wasn't on spring break from my senior year of college. I get it back, hit it twice, and the shaft breaks under the adapter. I take it back within an hour later, and they admitted they were at fault. They promised to replace it "since we own Golf Works" and will match the exact same specs as my old driver shaft. It was supposed to be mailed to me within 7 business days, right to my college apartment. Welp, today marks the 5 week mark and the manager who promised to fulfill this simple task has yet to prevail. I have called into the store exactly 8 times and every time the young kid at the front desk, usually Ian, tries to get the manager on the phone, there's always an excuse. "He's in a fitting, he's on a call, he's in a meeting, he's working in the back...can I take a name and number?" This is Golf Galaxy, not Goldman Sachs. At the end of the day, nobody cares about you here. They mark their cloths and clubs up, thinking nobody has heard of the Internet. I would rather play clubs that don't fit me than buy anything from Golf Galaxy. Customer service emphasizes the 1-Star rating.

Dec 30, 2017
Went in for a driver fitting, but found out I had a swing issue. It wasn't busy and they brought in their pro to help me with my swing so I could pick the right driver. They went above and beyond. Great place!

Jul 17, 2017
Seen a lot of negative reviews and was skeptical about what i was going to experience. Went to the store to buy a whole new golf club set. store was nice. huge selection, good layout. was approched nicely by several associates about needing help or anything while i was browsing. Then we encountered a gentleman named Bill. He was super nice, very attentive, answered questions when asked and had no problem helping any chance he could. made the whole golf fitting experience fun (it was my first time) and even helped pick out new shoes and other items. If you go ask for Bill, you won't be disappointed. overall i had a great experience there.

Feb 23, 2018
Great selection service good,clothes very expensive

Dec 30, 2017
Customer service wasn't bad, it was non existent. No one would help me, so i ended up buying new irons elsewhere. I'll never shop at golf galaxy.

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm Today
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 9 pm

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