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Under Armour Factory House

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3.6 Google Review

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5885 Gulf Fwy #920, Texas City, Texas, 77591, United States

(281) 337-4363 store-locations.underarmour.com/tx/texas-city/UAS-5885GFS920/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places

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Refresh Reviews 3.6

Nishit Panjwani

Nov 5, 2017

Giving two stars only because I love the under Armour gear and it’s quality. But, this particular outlet of the brand is just sheer disgrace to the brand name. I have been here countless times now and I do not freaking remember the last time I experienced good customer service. The employees are so damn rude. Jeez! I can’t stand their sad ass faces. The other day I asked one of the girls there for assistance with size of a T-shirt. She gave me a look as if I asked for one of her kidneys. The employees out here need to be educated in regards to treating a customer right or need to be kicked out. Mind you, your gear is expensive and I do not want to be mistreated EVER! Spend some resources to correct the employees’ attitude!

William Diffenderffer

Feb 8, 2018

Cashier was meh. Cheryl on the floor was fantastic. Got me a shopping bag, helped me look for sizes and getting me a fitting room. She made me feel welcome.

Krystle Caviness

Sep 22, 2017

My sister and I went and brought some things for our new work out journey ... the girl that checked us out was so rude. I know this is a factory store so we're not spending full retail price but isn't that the draw of the outlet? To find a good sale?! We spent well over 200.00 on merchandise. Maybe it's because we're fat and unworthy to have Under Armour adorn our round obese bodies. As the first encounter didn't sit well with us, my sister collected the unworn, still tagged items and returned them. She called me and stated how another staff member conducting her return was rude as well seeming bothered they couldn't get right to their Starbucks... Guess I'll have to buy my workout gear at Target or Lane Bryant. Under Armour, Fat girls have money too and we like to spend it on more than food. Please train your staff so you don't turn other people away that may want to wear your brand to meet thier health goals ...

Jade Roscoe

Dec 24, 2017

Customer service was great on the day I went in and clothes were in perfect condition and marked down from usual prices found in regular retail stores. Will be back!

Megan Romero

Dec 3, 2016

Customer service in retail stores is typically average at best but today an employee named Cheryl went above and beyond to help me find the perfect pants! She was friendly, knowledgeable and helpful. A warm smile and spirit of service is too often uncommon these days but Cheryl stood out with her great attitude:) Thank you for hiring such a great person. She is an asset to your company!

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