If you are looking for a venue that will use your wedding as a "training scenario" for what NOT to do this is for you. I was so excited to have our special day at this venue. The sales staff was wonderful and I was assured all the details would be taken care of, not to worry. Then the day of the wedding things went down hill and never got better. A week prior to the wedding we met with the sales coordinator to finalize floor plans, the menu and a walk through of the room for decoration placement. She was great! She wrote everything down, assuring me I did not have to come in the morning or the wedding to decorate and that the staff will take care of all the little details, well that never happen not even close to it. She was quick to send over 3 versions of the floor plan with all the details on them. I made modifications and they were great at accommodating them. Well so much for having a floor plan, they never used it and I doubt they even looked at it. The day before my wedding I decided we would need to go with plan B due to the forecast for rain. The morning of our wedding my family broug by decorations to the venue and hoped and assist with placement. When they arrived at 11:30-11:45 (we were told the room opened at 10 and tables would be in the correct spots by noon) the tables were not in the correct sponts according to the floor plan, linens on buffet & DJ tables were the wrong color and by no means properly dressed. No on was around to speak with and when they did find a person they just handed the girls table clothes and never said a word. Upon calling to speak with the person in charge of my wedding she informed me they had two weddings in the past two days and were a little behind. The dream wedding I envisioned never came to fruition never ming the countley hours spend planing and the money spent to put it together. From not serving one of the items we listed on the appetizer buffet menu to the bridal party not recieving drinks or appetizers upon arriving at the venue all aspects of this wedding were below standards. The staff did not attend to the large picture let alone the details I was assured they would. When we finally did we got beverages it was 3 platic cups of ice and 4 bottles of soda for 6 people. We were directed to the garden to take photos prior to our arrival announcment. Upon returning from photos we were locked out of the bridal room and my daughter had to find someone to let use in. Feom a room that was nothing like the floor plan we discussed to a staff that seem not to care this day was far from it.
The following week (after I posted a review), the sales office called and thank me for the review and said they would use it as a "training" scenario. That was the best they could do?! So, if you want your wedding to be used as a training scenario for what NOT to do, then this is the place for you. If not, I suggest you keep looking.