Zales

The woman who took care of us was stellar. Unlike all the other shops, she didn't continue showing us things which were twice our price range. She also didn't question my experience or desire to inspect the stones in more detail than the average client. Instead of being given a condescending response, she was more than happy to provide a loop (basically a jeweler's specialty magnifying glass) and also load them into a video microscope for even more precise viewing. I will come back through and update this after experiences with the cleaning/maintenance, longevity, and dealing with the warranty plan. I'm brutally honest as can be seen with my other reviews, and I do actually come back and update if things go sour. Speaking of which, their protection plans do have a diamond bond which covers the main stone. Most firms don't provide any protection for the center stone, so if it is lost you have to replace at your own cost even if you paid for and followed their plan. The only gripe I could think of is that they need to refinish or replace their wood surfaces in the store. They're getting worn, and it really does not match the professionalism of the associates nor the quality of their products.

Bought a titanium carbide men's ring, still perfectly in tact. Very pleased with my ring, Keep up the good work.

I hope they go out of business!!! Worst experience I've ever had. Bought an engagement ring and in the six months we have had it she has only worn it around two months due to the malfunctions of the ring and horrible service. Had diamonds fall out four times. Once while in the store. The manager apologized unemotional and said they would send it in. I said well we just got it back two weeks ago for the same damn thing so what are you going to do? She didn't say anything. I said maybe we should get it expedited. Ya no kidding!!!! She then proceeded to tell me she would waive the fee to expedite it as if it were her doing me the favor. But wait there's more!!!!... Got it back two weeks later (normally it's three thanks for expediting it lol not) and the band was broken!!!!! Say what. Back to back broke the damn ring. Brought it back in the same God damn day. Had the audacity to say the ring must be loose on the finger so that's why it did it. Seriously!? It came from you that way you dumb #@&$!. Tried that super awesome expediting service again. Said when it gets back we went a different ring. Obviously can't get the money back for the crap. Two hours into trying to get a new ring finally got it all squared away. They were rude and sighed constantly while my fiance and I were there. It had to be exact exchange, which was only possible due to the managers gracious hand of letting us do that outside of sixty days. Could only exchange for exact amount and only got diamond jewelry. Too bad everything is on sale cuz nobody wants to spend thousands of dollars on crap. Found what we wanted but it was sixty buck bucks short of exact amount. Asked about a gift card. No way jose. We can't do that. Worst place ever. Most staff knows nothing about the jewelry they just stand there and grab the one you want to see. Repeat themselves constantly and after about fifteen minutes they lose interest. I find it hard to imagine all zales are this way as they would be broke.

Horrible policy's. Their ring cleaner knocked out one of the smaller diamonds and I had to pay for it and wait almost a month and a half to get it back. You can only check on your ring if the same person that helped you is working. Now not more than a month from when we got the ring back a different diamond fell out. I can't wait to go back and deal with the excellent staff again!