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Golf Galaxy

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3.6 Google Review

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16130 W Bluemound Rd, Brookfield, Wisconsin, 53005, United States

(262) 641-7607 stores.golfgalaxy.com/wi/brookfield/3224

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Refresh Reviews 3.6

Calvin Bush

Mar 25, 2018

Selection is awesome, but their service isn't the same story. Took around half an hour before I got help with anything, even with workers walking around the store. Three of their workers were standing in one of the simulators talking to each other, and I walked into the simulator to look around, made eye contact with them, but didn't get a "need help finding anything?" or anything of the sort. It wasn't until another customer with his son interrupted them to ask a question when I asked another one of their associates about testing a club. He gave a pretty snarky response, saying "Well you can't just grab whatever club you want and go hit it. It doesn't work like that." I've been golfing for a while and know you need demo clubs to test, but I didn't know where they were and was pretty shocked with his response and how short he was with me. I swear you have to be a player on tour in the PGA to get the right treatment in this place. I'll go there to test clubs but I'm never gonna buy from this store.

Gage Zettelmeier

Apr 16, 2018

I absolutely love the service I get here. Taking the time to show me things rather than just going through the motions. I struggled with putting my putter grip on and Dave took the time to show me what i did wrong so I don’t make the same mistake.

Sean Sapino

Jun 28, 2017

Customer service is terrible. I went in to replace a shaft heres the timeline. 1) Friday -Left club with them to get reshafted, they had to order the shaft so it would take around 5 days. 3 for receiving the shaft, 2 days to process. They would call when it was ready to pick up. 2) Wednesday (5 days after) - I called them because I did not receive a call. Go to find out (probably because I called) they ordered the wrong the shaft. The guy i spoke with, had no urgency and didn't even apologize for the inconvenience. BTW, i was on hold for 10-15 minutes. 3)Saturday (9 days after), I go into the store, assuming they Overnighted the shaft. THEY STILL DIDNT ORDER THE SHAFT!!!!! I spoke with a guy and I quote "its not my fault I didnt order the shaft, I have to go help someone else" and left away, no questions, no nothing. I Waited for someone else to come back (10-15 minutes) I then asked for the manager and told him my experience, and they gave me 5 free taylormade balls, that makes it all better! Ha 4)Tuesday (12 days after), I called them after 4pm and they finally had it done. 5) Waited until Wednesday night to hit the club to allow the epoxy to cure, and the head came loose. Said F$#@ it! Bought some epoxy and re shafted the club myself. NO ISSUES 6) Went in to try to get fitted for a driver, I waited 30 minutes with no one asking me if I needed help, and I looked like a person who needed help. Stood in the same spot for this entire time and even had employees walk back with no engagement. Its terrible service, terrible prices. Go online.

Howard Rohda

Jul 17, 2017

Golf Galaxy is loaded with all my golf needs and the staff is extremely friendly and helpful .

tom dehnert

May 27, 2017

This may be a little long but bare with me. Im a novice golfer and went into the store today to buy my first set of clubs. I was walking around kind of lost only for a few minutes when a very nice employee named cj came and asked me if i needed any help. I bet he might have passed me if he had only know all the questions he was going to get lol. However cj guided me through what seems to a novice as an endless sea of different clubs to some cost effective options that would be good for a beginning golfer and also were more forgiving game improvement irons and also forgiving woods and drivers. Beyond that i was able to test each option and get a feel for them he was very kind and patient with both me and my 11 year old daughter who thought the store wad awesome and probably would have putted for 2 hrs had i let her. Everyone in the store was polite. The store was extremely clean everything is clearly marked and easy to locate throughout the store. This was my first trip today and i plan on going back tomarrow after i verified there prices actually beat anything i could find online with there current sale which i was informed will possibly be ongoing through fathers day. I dont normally write reviews but this was honestly one of the most positive experiences i have ever had at any store period in dealing with employees and how we were treated. Great place highly recommended.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm Today

Fri:10 am - 9 pm

Sat:10 am - 9 pm

Golf Galaxy

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INDUSTRY BLOGS

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