The Innova Factory Store

I couldn't be happier with my experience with the Innova Factory Store and their employees. I asked if I could have a buddy who is visiting family for the holidays nearby pick up an order that I placed online, and they happily obliged my request, in addition to fulfilling my specific disc requests left in the comment section of my online order. Their factory second prices and quality are unbeatable, and their customer service as well.

When in the area on a trip I stopped into the pro-shop. The staff were really nice and helpful. I ended with some of my best discs (mostly factory seconds). It's worth a visit. Before arriving I recommend going online, creating an account, and filling up your virtual cart with desired discs. Then at the store it's easier to finalize your cart while looking at actual discs.

Super cool! Eric was very knowledgeable and helpful.

Wanted to visit this place and it is overwhelming! Overwhelmingly supportive, helpful and full of plastic! Chris was super helpful. Coming here again for sure :)

Update from September 20, 2017 (5 stars for Chris B AGAIN!!!): I got a call on Monday regarding my order this time before shipment. I returned the call, worked out that some the discs in the weights that I ordered were a color that wasn't in my first top preferences. Since these were shorter range discs, I was ok with that. 2 days after the call I see the package is already out for delivery today from the tracking info. FANTASTIC! Perfectly done! Much better to have the option to switch things up BEFORE they go out the door if the options don't jive with our noted preferences. =Comments below shortened due to char limit= Update from August 29, 2017 (5 stars for Chris B!!!): To my sheer delight and amazement, The Innova Discs Factory Store has found a way to make things right with my entire account. While the awesomeness it did take over an entire week, I have completely changed my opinion of the service. I wrote an email explaining how my requests for bright colors was not honored for a large portion of my order (again) and received a phone call that I was unable to answer from Chris B who left a message stating that he was going to try to work with me for getting some better colors. I adjusted 5 star rating is more for Chris B. and his commitment to EXCELLENT customer service. The email support was rather awful, but Chris has virtually single-handedly retained me as a customer and he's done an amazing job with helping make things right. Thanks Chris! You represent your company IMPRESSIVELY well! Update from August 16, 2017 (1 star, again): I called about this issue later, as I had already started to put together another order, told all my DG friends about the site, got them on-board with ordering larger quantities together so get deeper discounts on Factory 2nd's. I spoke to a super cool guy (Chris B) who helped explain to me how to get better results on my discs when I ordered, but also mentioned that when using PayPal (like I did on my first order), certain options are not available at check out (The "Notes" section). I WANT to give more than 1 star, but we have spent a considerable amount of money at this site now and 2/3rd of the time we've had issues with the order and little to no sense of "passion to please" through email support when things go awry. Original Post (1 star): While the prices are great on the Factory Second Discs with the bulk discounts and the Rewards Points concept is cool, the service through this site is NOT awesome. I explained the situation through email to the singular email address the site uses only to be told that they would not credit me the Rewards Points with my account that I created using the same email address. I responded to the "nope" email that I got with an explanation of what happened and never got a response back. Most expensive disc came in the wrong weight. I emailed the wrong weight I ordered and was completely ignored. Not cool. At all. Also, I received a lot of VERY dark colors for most of the F2's ordered.