TFS Golf & Utility Vehicles

TFS provided a quick turnaround on an annual service and battery replacement, allowing me to have my cart in top shape for an event. Good communication and pricing. Highly recommend for service and/or upgrades!

Bought a refurbished utility cart that came with a warranty for over $5k. It was to be delivered to stat work but Jason forgot about the scheduled delivery so we waited 2 hours for a loaner cart to show up because they didn't even have the cart I purchased ready yet. Not a good start when a new client is waiting on your equipment to start a job and my employee is paid hourly and dependent on the cart to do the job. Finally my cart I purchased was ready so the swap from loaner was done which takes over an hour of again, paying an employee to remove equipment, wait for them to show up and then put all the equipment on the cart that I purchased. Getting back to the warranty. The cart was supposed to be turn key but it had an oil leak and was also burning oil. This issue was reported immediately and the cart was picked up and a loaner was dropped off (another hour of wasted time). They kept it for over 2 weeks, finally brought it back and another switch was done. (another hour wasted). A few days later, my client called me and said my cart had an issue, it was smoking so bad my client required it be fixed. TFS came to get it again because it was smoking badly and continued to burn oil, which was the same issue as before minus the smoke. It never smoked before so this was something that happened at their shop. Several weeks later, my cart is supposedly ready again. (another hour wasted swapping everything). Now we are out of the warranty period and TFS has had the cart for over 5 weeks off and on in and out of their shop for the same issue. Now we are out of the warranty period and it is STILL leaking oil in my clients warehouse. I called Jason again and he promised he would call me right back after he talked to the owner. Jason never called me back again. I had to call his cell from a blocked number in order to get him to answer. When he finally did, he said to call the owner. By now the cart had been in the shop for several weeks longer than I ever got to use it. To their benefit, I did have a loaner but their 4+ trips back and forth taking my cart all the time cost me a lot of time and money. Meanwhile while all this was going on several other things went bad within a few weeks of the warranty being expired which I think the warranty was only 30 days. I paid over $500 to get the issues fixed. In hopes that the cart would FINALLY be usable and not having issue. The same issue of leaking and burning was still happening that was reported the first week I owned the cart. I was told to call the owner which I did. The owner told me that the warranty was over and "what did I think, I was buying a new cart" in a smug tone. I told him I'm referring to an ongoing issue since the first week of ownership and he did not care whatsoever about that. I finally went to another cart dealer and had the cart fixed. This was the worst show of customer service I have ever encountered and the owner simply did not care at all. I don't recommend doing any sort of business with them. It was a 4+ month nightmare that ended up costing me a lot of time and money dealing with such a substandard ran organization. DON"T WASTE YOUR TIME EVEN CALLING THEM

Taylored Fleet Solutions just delivered the new custom golf cart today. It looks beautiful! Besides the nice-looking cart, however, the best part about working with TFS was the excellent communication. I was kept apprised of the situation at all times which I greatly appreciated. I wouldn't hesitate to recommend them to anyone.

I have been purchasing golf carts from TFS and Steven Ruben for 6 years. I have bought as little as 4 golf carts and as many as 42. The total I have purchased in the 6 years is approximately 75. Steven is a pleasure to work with and delivers a great product. To have sold me this many golf carts it is obvious they are doing it right. The golf carts we have purchased have all been reconditioned however they look like they came directly from the factory.

We have been working with TFS for a few years now and the relationship has been outstanding. Steve Rueben and the team are always available to fix any challenges that may arise. They go above and beyond to help get your fleet back to 100% while always staying ahead of the game on preventative maintenance. TFS is a top notch company with a dedicated professional team.