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Boston Pizza

Boston Pizza

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3.8 Google Review
1323 2 St W, Brooks, Alberta, T1R 1P7, Canada
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Google Reviews

Refresh Reviews 3.8


May 13, 2018
Food was good, although it did not come as it was ordered. Server was completely unattentive, and had zero interest in our table until it was time to pay. It was not busy, maybe 5 or 6 servers for about 15 tables. Not once during our meal did she attend the table. The table next to ours had issues with her too, she had a friend sitting in the other direction of us who was well served and at 1 point she sat down with. Maybe if we would have had a different server it would have been a delightful meal, but alas it was not. I asked to speak with a manager and none ever showed up.

Mar 20, 2018
WORST SERVICE EVER!!!!! I MADE AN ORDER THINKING THAT I CAN PAY USING MY CARD ONLINE, THEIR SYSTEM SUCKS AND THE ORDER WAS PROCESSED RIGHT AWAY! CALLED IN TWICE TO MAKE SURE IT WAS CANCELLED AND THE LADY WHO ANSWERED THE PHONE SAID "I WILL MAKE SURE THAT THIS WILL BE CANCELLED" TOLD THEM THAT I INTEND TO PLACE THE ORDER USING MY CARD ONLINE BUT IT JUST WENT THROUGH AND SINCE THEY DO NOT ACCEPT MY CARD INFO OVER THE PHONE,THEY SHOULD CANCEL IT SINCE I DON'T WANT THE BIRTHDAY CELEBRANT PAYING MY SURPRISE FOR HIM.. WELL GUESS WHAT, THEY STILL DELIVERED THE FOOD AND THE BIRTHDAY CELEBRANT WOULD HAVE TO PAY FOR IT!!! DAMMIT!!! I CALLED TWICE TO CANCEL AND I WAS ASSURED THAT IT WILL BE CANCELLED. Order # 16162868 Total $177.98 YOUR SERVICE IS THE WORST! THANKS FOR RUINING A BIRTHDAY!!! ---THE DETAILS ARE ALREADY ON THIS REVIEW, Order # 16162868 Total $177.98 AND YOU HAVE MY NAME HERE

Nov 14, 2017
There was barely a stitch of sauce on the pasta I received. I asked for mushrooms, and got a grand total of 5 very thinly sliced, barely present mushrooms...the pasta with LITERALLY 2 tablespoons of sauce in a huge tray of noodles. It was late, I was tired, but I gave them a call. I spoke with Colleen, the manager. Her phone etiquette, her care, her kindness and sincerity really stood out for me. She was very apologetic and gave me a few options as to how she would rectify it. I told her I didn’t want a new meal because it’s so late, but she assured me she could be there in 10 minutes to deliver it herself. This impressed me! Things don’t always go right, but how that’s handled goes a long way. The unfortunate thing was that the second meal that came was no better than the first. I guess that’s just how their food is, so I will never order Boston pizza’s pasta again, because it’s by far the worst pasta I’ve ever had. I would’ve taken canned pasta over this. The food gets zero stars, because I just threw two containers into the garbage now rather than one, but the management is great and Colleen deserves 5 stars. I will add that the delivery lady that brought the initial delivery was great. THIS PLACE WOULD BE UNREAL, IF THE FOOD WAS GOOD!

Mar 1, 2018
Great service. Waitresses always go above and beyond good service. Wing night there is always good.

Mar 13, 2018
Bad service and the food was unacceptable. I was horribly sick all night after eating here.

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Opening Hours

Mon:11 am - 12 am
Tue:11 am - 12 am
Wed:11 am - 12 am
Thu:11 am - 12 am
Fri:11 am - 12 am
Sat:11 am - 1 am Today