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Ranchers Castle Steak House

Ranchers Castle Steak House

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4.3 Google Review
4213 AB-2A, Ponoka, Alberta, T4J 1J8, Canada
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Google Reviews

Refresh Reviews 4.3


Apr 8, 2018
The hollandaise is amazing. If they brought back the salmon bennie's - 5 stars. Best breakfast place in town. ...and the smoked salmon is back. 5 star edit!

Apr 6, 2018
Great food, good service, very friendly efficient servers, pleasent atmosphere.

Mar 22, 2018
Great service, they where technically closed and still let us in. Steak was awesome and the rest of the family was very happy with their food.

Oct 20, 2017
We had an excellent impromptu date night here. They've done a superb job with their renovations and added a dozen or more tables. The Stampede photos are a nice touch. I had the BBQ Chicken Burger with Caesar Salad which was delicious and plated beautifully. I look forward to bringing out of town guests here sometime.

Oct 28, 2017
Worst service in town. Very disappointed, and the manager has zero clue how to compensate for bad service. We ordered pick-up and the woman taking our order unfortunately couldn’t understand a thing we said— it took about 5 tries for her to get the order correct, and at one point she hung up during the ordering process without telling us how long it would be, our total, or even confirming the order. When we arrived at the restaurant, we asked to speak to a manager to explain our experience with the employee who took our order and just let them know she may need some help/further training for the future. The manager seemed to nervously brush off our comments, hardly uttering so much as an apology or a thank you for our patience, and walked to the back to get our order. We waited about 5 minutes, and she comes back with our food..... surprise surprise, regardless of our quadruple checking on the phone, an item was forgotten. We waited for 10-15 more minutes, and then asked if we would at least not be paying for the item that was forgotten, and the manager said she needed to “go ask”..... who the manager needs to ask, we weren’t sure. So we waited another 5 minutes, and she returned with a smile on her face saying “sorry nooo... you cannot have a discount because you haven’t had to wait very long.....” except our food had become cold and soggy as we waited. The food from Ranchers has always been alright, but with that kind of service, we won’t be back!

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Opening Hours

Tue:7 am - 9 pm
Wed:7 am - 9 pm
Thu:7 am - 9 pm
Fri:7 am - 9 pm
Sat:7 am - 9 pm