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McDonald's

McDonald's

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3.0 Google Review
4419 AB-2A, Ponoka, Alberta, T4J 1J8, Canada
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Refresh Reviews 3.0


Mar 5, 2019
The place was alright and the food is 'get what you pay for' kinda deal, the staff was very friendly and made me feel welcome. The place is small and gets busy quick, it can feel fairly crowded at times. Overall it's a nice place for a quick bite but again, you get what you pay for.

Mar 27, 2019
It's was very good, I think everyone should go here at some point. Very reliable. Four stars.

Feb 7, 2019
This is not your typical McDonald’s, and I don’t mean in a good way. Staff really don’t seem to know or care about customer service. Drive through can be an adventure in itself, like paying for a grab bag, not really sure what you’re gonna get until you look inside.

Jan 19, 2019
Definitely better than Scottish McDonald's the burgers don't taste like cardboard. I have had waits of up to 15 min at the drive thru with errors on the other side. My co Manager sends me here when its my time to buy food for us.

Feb 21, 2019
In all honesty I have tried this new location by Cross Iron Mills numerous times since they opened before Christmas 2018. It's close to my clients' offices and allows quick in and out fast food which generally tastes fairly consistent but that's it for positive attributes. Even with minimal volume at this location they are plagued by significant and consistent delays in orders, they regularly do not provide receipts without having to request them, and today they had an equipment breakdown on the smoothie machine and blamed it on the cold weather (-11C today). Not such a big deal except I waited close to 5 min before they offered it to me at the pickup window without ice. The "manager" has more than once casually shrugged off my voiced concerns or placed the blame back to the staff and equipment. I thought the McDonald's organization was a bit more methodical in its training program but maybe not so much. This review may seem harsh but I've already spoken to the same manager a couple times, asked for receipts every visit after not receiving them and I've also filled out their customer satisfaction survey. As a customer, I've given them lots of opportunity to listen, address and correct or attempt to correct my little concerns. They either don't listen, don't care or are incapable of learning - whichever it is if they can't handle these relatively minor issues I don't trust them to handle food quality control either. Sorry folks but this location at Cross Iron Mills is not up to par.

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