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Pizza Factory & Lounge

Pizza Factory & Lounge

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3.7 Google Review
8115 Main St, Osoyoos, British Columbia, V0H 1V0, Canada
(250) 495-2033 www.townpizzafactory.com
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Google Reviews

Refresh Reviews 3.7


Apr 12, 2018
Nice cozy place with a decent menu which includes vegetarian options.

Aug 17, 2017
Waitress was very nice and pleasant. Cheese fingers are just pizza dough and cheese. We thought they were like mozzarella sticks but I guess we should have asked. Our pizza came and seemed ok I tile we found a long black hair baked into the cheese. Immediately told the waitress and she asked if we wanted another one. I told her my appetite was lost. She came back with the bill and told us her manager told her as we ate a bunch before finding the hair she could only give us 50% off the pizza. I could tell she seemed a bit embarrassed about the offer as this is rather cheap being "WE FOUND A BIG HAIR IN OUR PIZZA!!!!" And lost our appetite and ruined our dinner. We didn't want a confrontation and just paid our bill and generously tipped the waitress as is wasn't her fault and we were more disappointed with the cook(I think was the owner) and the manager who was too cheap to give us our 1/2 eaten hair pizza for free. Every problem is an opportunity to shine and make a long time customer. Pizza factory did not step up.

Feb 12, 2018
Have lived here for 9 years and have never tried due to friends not recommending, now I know why. Ordered the Hawaiian special,was supposed to have shrimp, found one on entire pizza!.was like a pizza that was mostly crust with very low amount of toppings and cheese. I will be going back To my regular place next time.

Oct 24, 2017
Ordered a half chicken diner with spaghetti for delivery, half dried out spaghetti with a half a chicken that was raised in Ethiopia! Order came to $19.95 gave the delivery driver $40.00 And asked for $15.00 back...no change!! Really? Said to me the owner took all the cash out of the till! The lady I ordered from was less than pleasent, talked to me like I should be grateful for her time on the phone. Don't waste your time or money on this chicken coop!

Jul 17, 2017
Terrible dining experience. Long wait time for food. Pizza had very little taste. Calzone was no better than a hot pocket and about the same size. It was cut into thirds when served. Only the middle 3rd had any of the ingredients I ordered. Tasted like I ordered a plate of pizza crusts. No taste! Sent it back. I ordered the salad with extra dressing. Didn't get that either. The dressing covered about a 1/4 of the salad greens. Not pleased.

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