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Swiss Chalet Rotisserie & Grill

Swiss Chalet Rotisserie & Grill

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3.6 Google Review
560 Fairway Rd S, Kitchener, Ontario, N2C 1X4, Canada
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Google Reviews

Refresh Reviews 3.6


Apr 17, 2018
So I stop by this location to pick up dinner for my family in the take out area today, and was absolutely disgusted with a server from the dining room. First, she comes in and makes a sundae. Overfills the chocolate sauce, wipes it off of the container with her finger and then sticks her finger in her mouth and sucks the sauce off. Then picks up a plate to take into the dining area. Comes back in to make another dessert, this time with ice cream, and uses her dirty, nasty fingers to pull the ice cream out of the scoop. I think that some food safety training is in order for your staff. This is beyond disgusting. I'm glad I was not sitting in that dining room today. Not in a hurry to return to this location on Fairway Road.

Mar 6, 2018
Did you know their chicken is gluten free? Well it is! There is no gluten in the seasoning on their chicken. Woot! Also when they prepare a "gluten free" meal, they do it on a separate cutting board with separate utensils to help prevent cross contamination. My wife and I have been a few times and has never been "glutened". The only reason for the 3 stars is because of the speed of service at the takeout area and the staff there aren't very friendly. They really make you feel like you're an inconvenience being there. The staff in the restaurant have always been friendly and welcoming.

Nov 25, 2017
It was this location that we experienced THE best service I have ever experienced at ANY restaurant. The server we had that night was just amazing. He was so prompt and courteous with no hint of resentment. We still refer to this server and have returned quite a bit but have not seen him since. Don’t recall his name, but he was a true asset to this location and that keeps us coming back here. The rest of the staff is very good but this fine young man just left an impression on me, and as far as service goes, that takes a lot to do.

Dec 11, 2017
Poor experience here. Waitress took drink and food order and then I never saw her again for 45 minutes. Another waitress ran our food (fine) but original waitress was a no show. I was missing cutlery so could only eat my fries. Another waitress serves her section and we bother her to get a place setting. "Yeah, that would help". 25 minutes the original waitress finally shows up to do a service check (!) During this time she was just going back and forth dealing with a party of 8. Another table of hers was served their main course and then she follows up with their garlic bread. Zero multitasking skills.

Jan 17, 2018
Always great food. The only down side is they changed the CAA member promotion that was so reasonable. The two can dine for $15.99 has been changed to by two quarter chicken dinners and get a free appetizer. Quite a jump in price that us Seniors won't be happy with.

INDUSTRY BLOGS

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Opening Hours

Mon:11:30 am - 10 pm Today
Tue:11:30 am - 10 pm
Wed:11:30 am - 10 pm
Thu:11:30 am - 10 pm
Fri:11:30 am - 10 pm
Sat:11:30 am - 10 pm

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