Dairy Queen

Always have a bad experience at this location. I'm not one to normally complain about little things like this but my wife and I have a hard time understanding what half of the staff members are saying. This location is the only one that can't make cookie jar blizzards anymore which is just a shame. I now drive out of my way to the Dundas and Clarke location as the ice cream is always done right. It could be that maybe serving burgers and chicken is too much for this location to handle and maybe they should stick to what the dairy queen brand is good at and just make ice cream.

I had a very bad experience at this location. We had a bought meals and ice cream. We asked to wait and get the ice cream after. My husband went up to get the ice cream, as he was done eating first. The server asked what we got. He told her what he had gotten and then said I had a chocolate sundae. He was wrong, as I had ordered a hot fudge sundae. She did look at the receipt to view sizes and such. She made the items and then he brought them to the table. I took a couple bites and knew immediately that it wasn't what I had ordered. It was a chocolate sundae, not hot fudge. I took it back up to the server and told her as much as I hated to be wasteful I didn't get what I ordered and I wasn't satisfied. I wasn't at all rude. I simply said, this is a chocolate sundae and I ordered a hot fudge sundae. She said, "Well he said chocolate." I explained again that it didn't matter what he said, because I had ordered hot fudge and she would see that if she looked at the receipt. She looked at the receipt and after doing so said the exact same thing with even more attitude. Then I looked at her dumbfounded and said, "So, you're not going to replace it is what you're telling me?" She again replied with the same response very rudely. My jaw dropped and I walked away in disbelief. I am not one to complain and I did it in a nice manner. She was so rude and completely unprofessional! I stewed about the whole situation for a couple days and then I called because it was still bothering me. The girl who answered listened to my complaint and I was calm and nice with her over the phone. She was also nice. She said she would pass my name and info along to the owner who called me back the same night. He wanted to hear what happened again, so I told him. He said he would give me and free small hot fudge sundae andnds I had ordered...nothing more....nothing less. I'm not greedy, but it should have been replaced that day without any question. All he was willing to do was to replace my exact order and he even out stipulations on it saying I should come when he was working which was during mostly evenings as he informed me. I got off the phone with him still annoyed about the whole thing. It is not about the ice cream. It is the principle. Needless to say I have not been back since and will be very unlikely to ever return to this location again!

Very slow service. Sat in the drive-thru for 25 minutes from roll up to receiving our order at the window. The only reason we didn't leave was due to being blocked in by others coming in behind us.

Very slow and disorganised especially when taking orders. People standing around looking confused. Tables were dirty and had garbage on them. Seems like the kids need some direction. No supervisor visable

Great taste for amazing pri ces