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Dairy Queen

Dairy Queen

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3.4 Google Review
304 Stone Rd W #Unit 4, Guelph, Ontario, N1G 4W4, Canada
(519) 763-0892 www.dairyqueen.ca
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Google Reviews

Refresh Reviews 3.4


May 9, 2018
I was ignored at the counter as a female employee in uniform ignored me when I said hello. She then started talking to another employee who walked into the store still not acknowledging me and my daughter. The man running the drive through by himself asked me to wait ( it had already been 5 minutes) the manager comes out (Brad) I mentioned to him I’ve been waiting here for 5 minutes without being greeted and ignored by employees in uniform to which he just made excuses and NO APOLOGY. Fine. As I’m paying I decide to ask Brad for the owners contact information. He refuses and says he’s the general manager. I responded that I would like to speak to the owner. He tells me the owners do not want him sharing their contact information which I find appalling. I’ve been managing food service for 15 years and I’ve never come across this blatant disregard for guest satisfaction in my life. He then tells me out of NOWHERE I’m being abusive and asked me and my daughter to leave. What? Because I want to complain about bad service and poor reaction from him ? Really? The owner and head office will be hearing from me directly. Anyone that wants to be ignored and have poor customer service please visit BRAD he’ll hook you up then kick you out! If I was the owner I would be embarrassed by this, and the only reason I wanted to speak with the owner about this is because if I was that owner I would want to know what’s happening in my establishment.

Apr 29, 2018
Consistently understaffed and long waits. Every time I come here at someone else’s suggestion I regret it.

Mar 25, 2018
Who doesn't love a cold ice cream on a hot day? this location serves all the DQ classics as well as a large assortment of food. Walk in and sit down or make use of the drive thru quick and friendly staff make eating here a pleasure, one star removed due to it's aging interior in need of renovation.

Aug 28, 2017
I had my kiddo's birthday this weekend and wanted a GREAT cake! I went into this location on Wednesday and was warmly greeted by the staff. Once they heard I was there for a cake, a staff member brought a little cone for my 3 year old which kept her busy while I made my decision. I ordered a Halloween border and a quirky picture of my daughter for the top! We even got some black icing to tie it all together for a hot August birthday. Hahaha. Halloween is her favourite holiday! Picked up the cake Saturday, and was again warmly greeted and immediately shown the AWESOME job that was done on the cake! I didn't expect it to be so fantastic! We ended up staying for chicken fingers and fries which were delicious and fresh. I also loved seeing that this location is well maintained and clean! Considering the reviews you often find on businesses, I had nothing but incredible service and quality from this DQ and will DEFINITELY go back! Thanks everyone at DQ on Stone!

Mar 20, 2018
It was bad service took way too long. Ice cream was ok. Seemed under staffed for the amount of business.

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Opening Hours

Mon:10:30 am - 10 pm
Tue:10:30 am - 10 pm
Wed:10:30 am - 10 pm
Thu:10:30 am - 10 pm
Fri:10:30 am - 10 pm
Sat:10:30 am - 10 pm

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